PA220 and IoT Security Policy Recommendations

LarsPS — Mon, 17 Jan 2022 08:24:47 GMT

Hello everyone.

I am trying to get the policy recommendations from IoT Security to work.

After following the detailed onboarding instructions, everything seems to be properly set-up on both the firewall and the IoT Security portal.

All licenses are activated, all logs are being sent to CDL and IoT Security for processing.

The issue is; when opening the policy recommendations tab on Device -> Policy Recommendations, I get this error message:

Everything looks okay in IoT Security:

Except this section which is obviosly where the problem is:

Has anyone here ever had this issue before? I can't seem to find anything similar online.

Thanks for any help.

/Lars

Re: PA220 and IoT Security Policy Recommendations

LAYER_8 — Mon, 31 Jan 2022 19:23:25 GMT

Are you able to verify your device has a certificate?

In your system logs, can you verify whether or not you are seeing gRPC connection failures?