topic PA-5020 4.1.5 issue in General Topics

PA-5020 4.1.5 issue

jochristian — Tue, 10 Apr 2012 18:04:15 GMT

Hello,

Anyone else experienced any issues when upgrading to version 4.1.5?

We have done one upgrade to 4.1.5 and the PA-5020 just goes into a reboot cycle.

After doing the initial commit the firewall reboots and the cycle repeats.

Doing a factory reset from maintenance did not help.

But we tried one more thing.

Since this PA-5020 does have an redundant disk we tried to remove one of the disks.

Removing the first disk did not help.

So we tried the same with the second disk and the PA-5020 booted fine and commited normally. With the first disk removed.

Could it be an issue with the raid?

Jo Christian

Re: PA-5020 4.1.5 issue

elecnoradmin — Wed, 11 Apr 2012 06:05:59 GMT

Hi Jo:

I have a pair of 5020 (single ssd in my case) and was almost ready for the update till i saw your post. Hope PA Staff gives you a quick response. By the way i will wait till that before updating.

Best regards

Re: PA-5020 4.1.5 issue

lios — Wed, 11 Apr 2012 08:18:41 GMT

I have updated PA-500 to 4.1.5 yesterday, no reboot cycles..

This morning could not connect to web management for several minutes. Error message:

Connecting to Management Server failed.

Haven't noticed any other problems so far..

Re: PA-5020 4.1.5 issue

jochristian — Wed, 11 Apr 2012 13:48:44 GMT

Yes, I have upgraded a PA-500 to version 4.1.5 without any problems myself.

But I still fear that 4.1.5 did something on the PA-5020 that we upgraded.

It was working fine and running 4.1.4 before the upgrade.

Re: PA-5020 4.1.5 issue

mikand — Wed, 11 Apr 2012 20:31:05 GMT

Is it possible for you to try to redeploy the 4.1.5 installation to see if this might fix your problems?

I think another case involving 4.1.x was solved (as workaround) to install the same version twice (but with my goldfish memory I forgot which case).

Re: PA-5020 4.1.5 issue

j58574748 — Thu, 12 Apr 2012 12:34:32 GMT

I upgraded two PAN-5020's and two 5060's last night from 4.1.4 to 4.1.5 and are not experiencing any reboot issues. No redundant disk however.

Re: PA-5020 4.1.5 issue

jochristian — Thu, 12 Apr 2012 12:38:29 GMT

OK, thanks.

Probably a disk failure then.

Did these 5020&5060's have two ssd disks?

Jo Christian

Re: PA-5020 4.1.5 issue

Jamiefitzgerald — Thu, 12 Apr 2012 19:11:51 GMT

JoChristian,

I would suggest you open a case. This sounds like you are experiencing something that should be looked into by support. Thank you,

~Jamie