Dynamic updates not working after RMA replacment - Download Error Problem with local SSL certificate

cruz77 — Sat, 29 Jan 2022 17:40:53 GMT

We recently got a RMA replacement in for a failed PA5250 in HA but we are now noticing that Dynamic updates are not downloading and installing. We get a message in the Panorama Job Schedules section stating "Failed to upload image. Device msg:'Failed to download panup-all-antivirus-3977-4488. Download error:Problem with the local SSL certificate'

We did open a support case and they suggested a reboot of the firewall and that didn't resolve the issue. They claim this is most likely a bug and is fixed in code version 9.1.10 or 10.7. I was just curious if anyone has experienced this before after an RMA and if they maybe found a fix.

We are on code version 9.1.4 with plan of upgrading soon.

Has anyone ever experienced this before?

Thank you

Re: Dynamic updates not working after RMA replacment - Download Error Problem with local SSL certificate

S.Cantwell — Wed, 02 Feb 2022 02:24:29 GMT

I have not seen this, with my customers. I would recommend 9.1.11 (not 9.1.12-h3)

topic Dynamic updates not working after RMA replacment - Download Error Problem with local SSL certificate in General Topics

Dynamic updates not working after RMA replacment - Download Error Problem with local SSL certificate

Re: Dynamic updates not working after RMA replacment - Download Error Problem with local SSL certificate