topic Unable to Ping Public interface ip from LAN network in General Topics

Unable to Ping Public interface ip from LAN network

SubaMuthuram — Thu, 03 Feb 2022 07:50:21 GMT

Hi,

I am unable to ping my firewall interface public ip from my lan network. Already management profile has been attached in the interface. But still unable to ping the interface.

Re: Unable to Ping Public interface ip from LAN network

KenVaBr — Thu, 03 Feb 2022 09:28:01 GMT

And what do your traffic logs show you?

Re: Unable to Ping Public interface ip from LAN network

SubaMuthuram — Thu, 03 Feb 2022 09:42:55 GMT

There is no entry in the traffic logs, I can see some NAT Land drop counters increasing.

Re: Unable to Ping Public interface ip from LAN network

KenVaBr — Thu, 03 Feb 2022 12:40:12 GMT

You mean like this? https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Clt0CAC

Re: Unable to Ping Public interface ip from LAN network

SubaMuthuram — Mon, 07 Feb 2022 03:36:34 GMT

Hi @KenVaBr ,

This is not the scenario, Actually we are tried to ping Wan Interface IP of the firewall from the LAN network, But it is not pinging.

Re: Unable to Ping Public interface ip from LAN network

Basavaraj — Mon, 07 Feb 2022 04:56:40 GMT

Hi,

Please follow the given kb article to resolve your issue

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm0ICAS

Regards

Basavaraj

Re: Unable to Ping Public interface ip from LAN network

KenVaBr — Mon, 07 Feb 2022 12:30:51 GMT

Hi @Cooper69 Are you a colleague of @SubaMuthuram ? Like myself and @Basavaraj said: it's probably something to do with your source NAT'ing setup.

So if you're a colleague of him: have you tried one of the 2 suggested changes?

If you're not a colleague of him: please give us more information about your setup. Because now we know nothing about the nature of your issues.(and you should probably make a different topic as well then)

Re: Unable to Ping Public interface ip from LAN network

SubaMuthuram — Mon, 07 Feb 2022 15:36:44 GMT

Hi Basavaraj,

Thanks for the Solution.