https://live.paloaltonetworks.com/t5/general-topics/user-id-agent-not-mapping-users/m-p/466944#M102739 <P>Hi <a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/208245">@mgwozdz</a> ,</P> <P>&nbsp;</P> <P>I would suggest you to try and grand full domain admin access to the account used by the agent. This way you can first eliminate permission issues.</P> <P>&nbsp;</P> Fri, 18 Feb 2022 22:27:46 GMT aleksandar.astardzhiev 2022-02-18T22:27:46Z https://live.paloaltonetworks.com/t5/general-topics/user-id-agent-not-mapping-users/m-p/464839#M102539 <P>Hello,</P><P>&nbsp;</P><P>Im trying to configure User-ID Agent.</P><P>&nbsp;</P><P>Dedicated users is created, with details acroding to:&nbsp;<A href="https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-admin/user-id/map-ip-addresses-to-users/create-a-dedicated-service-account-for-the-user-id-agent.html#idfc4e397a-3dd1-4a6e-9a13-ee767ecf5bff" target="_blank">Create a Dedicated Service Account for the User-ID Agent (paloaltonetworks.com)</A></P><P>Agent version: 10.0.4-23</P><P>Agent is installed on Windows Server 2019.</P><P>DC's are on Windows Server 2019.</P><P>All is up to date.&nbsp;</P><P>&nbsp;</P><P>This is the status of the agent:</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mgwozdz_1-1644489742592.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/39061i0D04D6FD3D348D5A/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="mgwozdz_1-1644489742592.png" alt="mgwozdz_1-1644489742592.png" /></span></P><P>&nbsp;</P><P>But still this is not mapping any users.</P><P>When i click Monitoring, the list is empty.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="mgwozdz_2-1644489787346.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/39062iD8470910298F0C13/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="mgwozdz_2-1644489787346.png" alt="mgwozdz_2-1644489787346.png" /></span></P><P>&nbsp;</P><P>Any advice how to resolve that issue?</P><P>Best Regards</P><P>Marcin</P> Thu, 10 Feb 2022 10:45:53 GMT https://live.paloaltonetworks.com/t5/general-topics/user-id-agent-not-mapping-users/m-p/464839#M102539 mgwozdz 2022-02-10T10:45:53Z https://live.paloaltonetworks.com/t5/general-topics/user-id-agent-not-mapping-users/m-p/466944#M102739 <P>Hi <a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/208245">@mgwozdz</a> ,</P> <P>&nbsp;</P> <P>I would suggest you to try and grand full domain admin access to the account used by the agent. This way you can first eliminate permission issues.</P> <P>&nbsp;</P> Fri, 18 Feb 2022 22:27:46 GMT https://live.paloaltonetworks.com/t5/general-topics/user-id-agent-not-mapping-users/m-p/466944#M102739 aleksandar.astardzhiev 2022-02-18T22:27:46Z