Internal error when attempting to do commit action

RufoArraga — Mon, 21 Feb 2022 11:01:15 GMT

Hi guys,

I've received an "Internal error" when trying to attempt to commit to applying policies changes.

"Internal error (module device) that's all I got.

Can you please help me with this?

Re: Internal error when attempting to do commit action

PavelK — Mon, 21 Feb 2022 21:55:26 GMT

Thank you for the post @RufoArraga

I would recommend to have a look into this KB: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PMb2CAG to see you can get more information from the logs what the root cause is.

Additionally, I would restart management process: "debug software restart process management-server". I would also try to compare running configuration against last functional configuration to see whether any change has triggered it.

Kind Regards

Pavel

topic Internal error when attempting to do commit action in General Topics

Internal error when attempting to do commit action

Re: Internal error when attempting to do commit action