topic Re: Global connection issues with Wildfire EU Cloud? in General Topics

Global connection issues with Wildfire EU Cloud?

Anon1 — Fri, 20 Mar 2020 16:29:30 GMT

Somebody else has same issue with Wildfire EU Cloud?

System Log full of "wildfire-conn-failed" events and in traffic log can see corresponding connection issues with 154.59.126.51, packets received = 0, therefore application "incomplete". Normally it should be application paloalto-wildfire-cloud.

Re: Global connection issues with Wildfire EU Cloud?

kenanuenal — Thu, 30 Dec 2021 02:15:44 GMT

Hello, is there currently a problem? I get the messages "Failed to perform task multiple times resulting in connection timeout with WildFire Cloud wildfire.paloaltonetworks.com and also panos.wildfire.paloaltonetworks.com" in the system log and incomplete entries in the traffic log, rarely paloalto-wildfire-cloud application entries.

Re: Global connection issues with Wildfire EU Cloud?

RobinClayton — Thu, 30 Dec 2021 09:50:39 GMT

Yes getting the same errors multiple times on our helpdesk.

Re: Global connection issues with Wildfire EU Cloud?

kenanuenal — Fri, 31 Dec 2021 15:12:16 GMT

I had hoped that it would be okay after a few days, but unfortunately this is not the case and the messages are still recorded in the logs.

Does anyone have any information on what could be the cause?

Unfortunately, we cannot open a ticket at PA ourselves and have to have a ticket opened at PA through our partner system house, which is difficult to reach these days.

Re: Global connection issues with Wildfire EU Cloud?

RobinClayton — Fri, 31 Dec 2021 15:20:59 GMT

I have a ticket open with WestCon.

Issue is still apparent. can open one with PA direct as well which I may do on monday.

Re: Global connection issues with Wildfire EU Cloud?

kenanuenal — Fri, 31 Dec 2021 15:32:21 GMT

That would be great, thank you very much.

I wish you a happy and healthy new year.

Re: Global connection issues with Wildfire EU Cloud?

kenanuenal — Tue, 04 Jan 2022 15:31:03 GMT

Hello RobinClayton, do you have any news?

I'm still trying to reach our service provider to convince him to open a ticket with PA on our behalf.

Isn't anyone reading this from PA to help us?

Re: Global connection issues with Wildfire EU Cloud?

kenanuenal — Wed, 05 Jan 2022 12:00:15 GMT

Hi there,

on our firewall, the reports stopped yesterday night at around 0.30 a.m.

Possibly there was a problem with Palo Alto themselves and they have now solved it !?

Re: Global connection issues with Wildfire EU Cloud?

RobinClayton — Wed, 05 Jan 2022 13:15:59 GMT

My last failure was "2022/01/04 23:36:17" so yes looks like they have resolved it but no word from support.

Rob

Re: Global connection issues with Wildfire EU Cloud?

kenanuenal — Mon, 28 Feb 2022 07:57:14 GMT

Hi there,

we have these reports again since Friday morning.

Does anyone else have similar reports and contact with Paloalto?

Thank you and best regards.