topic Re: Sign On Error in General Topics

Sign On Error

whatok — Tue, 20 Jul 2021 14:51:55 GMT

I'm getting this error when trying to file a case in the support portal.

"Unable to provide subject and attribute info. Attribute mapping(s) failed: Mapping lookup 'getCustPortalUserfromCsp' returned empty result.

You do not have access to this resource or an error occurred during the login process. Please see https://www.paloaltonetworks.com/company/contact-support if you continue to have problems.

Adapter: PANIdpOpenToken2"

Re: Sign On Error

kiwi — Thu, 22 Jul 2021 17:10:40 GMT

Hi @whatok ,

Can you elaborate when exactly you get the error message ? Are you still able to login the CSP ?

During which step of the case creation step are you experiencing this error ?

Cheers,

-Kiwi.

Re: Sign On Error

Carina_Schwabe — Tue, 01 Mar 2022 12:55:39 GMT

Hello all,

I got exactly the same error, when trying to click on "Support Cases". Login to the CSP is working fine. Unfortunately, I´m also not able to submit the contact form on the contact-support website for login Issues because of another error.

Hope anyone can help with that.

Thanks and kind regards,

Carina

回复： Sign On Error

RichardLin — Thu, 26 May 2022 01:12:21 GMT

?????............ GOT ANY SOLUTION?

--------------------------------------------------

Sign On Error
Unable to provide subject and attribute info. Attribute mapping(s) failed: Mapping lookup 'getCustPortalUserfromCsp' returned empty result.
You do not have access to this resource or an error occurred during the login process. Please see https://www.paloaltonetworks.com/company/contact-support if you continue to have problems.
Adapter: PANIdpOpenToken2

------------------------------------------------

Re: Sign On Error

Carina_Schwabe — Fri, 27 May 2022 09:08:13 GMT

For me it was a DNS error, that was solved a few hours later and was not related to the support portal itself.

Re: Sign On Error

GowthamP — Tue, 19 Jul 2022 15:16:26 GMT

Even I am getting the same error, can someone let me know the solution to fix this problem

error:

Unable to provide subject and attribute info. Attribute mapping(s) failed: Mapping lookup 'getCustPortalUserfromCsp' returned empty result.

You do not have access to this resource or an error occurred during the login process. Please see https://www.paloaltonetworks.com/company/contact-support if you continue to have problems.

Adapter: PANIdpOpenToken2