topic I cannot enter maintenance mode on a PA-220. I recycle power and have console cable connected - tried USB and also roll-over cable. Tried 3 different in General Topics

I cannot enter maintenance mode on a PA-220. I recycle power and have console cable connected - tried USB and also roll-over cable. Tried 3 different

ICT-FODC — Sat, 05 Mar 2022 22:04:42 GMT

I cannot enter maintenance mode on a PA-220. I recycle power and have console cable connected - tried USB and also roll-over cable. Tried 3 different software emulators - Putty, TeraTerm and Mobaxterm.
When it comes enter Maintnenance Mode no prompt comes up most of the time, on the few occasions it does I can only type "Ma" and when I press enter nothing happens and does normal bootup to login prompt as opposed to maintenance menu

I also tried it from a different device i.e. laptop first and desktop after but same result

Re: I cannot enter maintenance mode on a PA-220. I recycle power and have console cable connected - tried USB and also roll-over cable. Tried 3 differ

kiwi — Thu, 10 Mar 2022 11:17:34 GMT

Hi @ICT-FODC ,

There are two ways to enter maintenance mode on a Palo Alto Networks device running PAN-OS:

Using the serial console (see: How to Factory Reset a Palo Alto firewall)
Using the CLI:
> debug system maintenance-mode

NOTE: The device will reboot immediately into maintenance mode when the command is issued.

Maybe this second method is an option for you ?

Hope it helps,

-Kiwi.

Re: I cannot enter maintenance mode on a PA-220. I recycle power and have console cable connected - tried USB and also roll-over cable. Tried 3 differ

ICT-FODC — Thu, 10 Mar 2022 21:31:18 GMT

Hi Kiwi,

Unfortunately I do not know the login details to run that command. Not sure what is wrong. I tried a different PA-220 and that worked so it seems to be specific to that device.

Thanks