topic Unable to Sync the PAN-DB URL cloud from firewall to M-600(PAN_DB private URL cloud) in General Topics

Unable to Sync the PAN-DB URL cloud from firewall to M-600(PAN_DB private URL cloud)

AhamadullahM — Wed, 09 Mar 2022 11:13:27 GMT

Hi,

We have added the PAN-DB private cloud server IP address in the firewall. but we were unable to get the license from M-600.

we are getting TCP RST from Client error. could please advise me what is causing the issue

Thanks in advance.

kiwi — Thu, 10 Mar 2022 11:45:32 GMT

Please make sure you have completed the following tasks:

Cheers,

Kiwi.

AhamadullahM — Fri, 11 Mar 2022 12:42:38 GMT

Thanks for the reply...

Yes, we did the above steps. still persist the issue.

AhamadullahM — Thu, 17 Mar 2022 05:19:24 GMT

The intermediate Certificate authority is causing the issue.

With help of the TAC team support and referred the below articles, it helped to resolve the issue.

Thank You all for the help.