topic I have to know PA-220 & PA-820 device End of life support details in General Topics

I have to know PA-220 & PA-820 device End of life support details

sctlicenses — Wed, 09 Mar 2022 11:33:10 GMT

I have to know PA-220 & PA-820 device End of life support details

Re: I have to know PA-220 & PA-820 device End of life support details

kiwi — Thu, 10 Mar 2022 13:06:00 GMT

Hi @sctlicenses ,

The official EOL list is located here:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/hardware-end-of-life-dates

Unfortunately the PA-220 and PA-880 aren't yet listed.

You can check the EOL policy here:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-policy

Specifically for hardware it mentions the following:

Hardware Products

For hardware products, the following End-of-Life policy applies:

Palo Alto Networks will use commercially reasonable efforts to provide 6 months notice prior to a product's End of Sale, at which time the product will no longer be available for order.
Palo Alto Networks will provide technical assistance for a period of 5 years following the End-of-Sale date, provided a valid support contract is maintained continuously on the product.
Software embedded inside hardware products will continue to be supported according to the Software Version Support Policy (below). In addition, the last Major and Minor feature release available for the hardware product will continue to be supported for the duration of the End-of-Life cycle. Software support may include technical support, bug fixes, Maintenance releases, workarounds, and patches for critical bugs.
Hardware replacement or replacement parts will be available for 5 years following the End-of-Sale date, provided a valid support contract is maintained continuously on the product. At Palo Alto Networks’ discretion, hardware may be replaced with a similar or equivalent product.

A product must be covered by a support contract as of the End-of-Sale date to be eligible for support renewal. Support contracts may be renewed for the duration of the End-of-Life cycle, and cannot be allowed to lapse during this time and be reinstated later.

Cheers,

Kiwi.

Re: I have to know PA-220 & PA-820 device End of life support details

Gustavo_Aristi — Fri, 22 Jul 2022 18:44:42 GMT

There seems to be some confusion about the PA-220/PA-220r EoL (we just had a discussion about this with our team and a PANW resource).

The EoL documentation states the PA-200 is EoS (not EoL yet). Notice that this is NOT the PA-200 series but the actual PA-200 model (see below for URL). The PA-220 and PA-220r are not yet officially slated for EoL/EoS. However, it is a good idea to consider the PA-400 series instead of the PA-220/PA-220r as their life is reaching its end.

https://www.paloaltonetworks.co.uk/resources/datasheets/pa-200-specsheet

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/hardware-end-of-life-dates

Re: I have to know PA-220 & PA-820 device End of life support details

Kardokh — Tue, 27 Feb 2024 10:26:13 GMT

Hi Team,

Kindly, I need to know the EoL of PAN-820, unfortunately, I couldn't find it out on the old list.
so if there's new list or you have knowledge about PAN-820, I appreciate your help.

Re: I have to know PA-220 & PA-820 device End of life support details

kiwi — Tue, 27 Feb 2024 11:35:17 GMT

Hi @Kardokh ,

There is no EoL yet announced for the PA-820.

That said, the following End-of-Life policy applies for hardware:

Palo Alto Networks will use commercially reasonable efforts to provide 6 months notice prior to a product's End of Sale, at which time the product will no longer be available for order.
Palo Alto Networks will provide technical assistance for a period of 5 years following the End-of-Sale date, provided a valid support contract is maintained continuously on the product.
Software embedded inside hardware products will continue to be supported according to the Software Version Support Policy (below). In addition, the last Major and Minor feature release available for the hardware product will continue to be supported for the duration of the End-of-Life cycle. Software support may include technical support, bug fixes, Maintenance releases, workarounds, and patches for critical bugs.
Hardware replacement or replacement parts will be available for 5 years following the End-of-Sale date, provided a valid support contract is maintained continuously on the product. At Palo Alto Networks’ discretion, hardware may be replaced with a similar or equivalent product.

Source: https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-policy

Kind regards,

-Kim.

Re: I have to know PA-220 & PA-820 device End of life support details

Kardokh — Tue, 27 Feb 2024 11:42:18 GMT

Thanks @kiwi Accepted as solution.