topic Help infinite loop in 10.1.5 in General Topics

Help infinite loop in 10.1.5

AnzeZvanut — Fri, 01 Apr 2022 16:46:19 GMT

Hi, we are using VM series and I just updated it to 10.1.5. When I want to use "help" (question mark) it loads up new tab in web browser and it goes into infinite loop of redirects. Page never loads up.
It happens on any question mark in any menu (as far as I tested), I am using Chrome.

Any one else with this kind of a problem?

Kind regards

Re: Help infinite loop in 10.1.5

S.Cantwell — Tue, 05 Apr 2022 20:12:22 GMT

Sounds like a browser issue more than a PAN-OS issue. Can you confirm the same happens with other browsers?

Re: Help infinite loop in 10.1.5

AnzeZvanut — Tue, 05 Apr 2022 20:51:38 GMT

Hi.

Sorry can't, just downgraded to 10.0.9, as 10.1.x doesnt work with Clientless VPN.

Kind regards

Re: Help infinite loop in 10.1.5

Haas — Tue, 31 May 2022 13:22:10 GMT

Hi!
Same here. Firefox 100.0.2 on Ubuntu 20.04. PANOS-Help on a 9.1-Firewall works fine, in the same Browser. I've already cleared Cookies, Cache, etc.

Here the Warnings of my (german) JS-Console:

Diese Seite befindet sich im Fast-Standards-Modus ("almost standards mode"). Das Seitenlayout kann beeinflusst werden. Verwenden Sie für den Standardmodus "<!DOCTYPE html>". wwhelp.htm
Laden fehlgeschlagen für das <script> mit der Quelle "https://<firewall-hostname>/PAN_help/en/wwhelp/wwhimpl/common/scripts/controls.js". wwhelp.htm:26:1

If i do a

curl https://<firewall-hostname>/PAN_help/en/wwhelp/wwhimpl/common/scripts/switch.js | head

in my Console, there is no JS, but only binary output:

��]bswitch.js�YmO��p�۴i@�JM�m9��F��q��};�i��ڻ~Yo��]�%<�y��i��Ƴ9Ga�Aۃ��`�9�{�''��(h�S��<�!��$��g�F�w2魯��<�`I�q��… and so on.

Regards from Germany

Re: Help infinite loop in 10.1.5

DanParsons — Mon, 20 Jun 2022 10:25:15 GMT

Also have this problem on both Physical and VM, running version 10.1.5-h2

Stuck in endless help loop, is this resolved in 10.1.6 ?