topic Re: How to create SMTP alert using O365 Authenticated User in General Topics

How to create SMTP alert using O365 Authenticated User

ttl-5206 — Fri, 01 Apr 2022 00:21:08 GMT

Dear All

I would like to check for PANOS 9.1.X, how do I configure the SMTP alert with O365 authenticated user. I had tried the steps in this URL "Configure Email Alerts (paloaltonetworks.com)" and unable to trigger the SMTP alert out.

The purpose of the SMTP alert is to send reports and to notify network administrator if there's something wrong with the PA. Please help. Thank you.

Re: How to create SMTP alert using O365 Authenticated User

S.Cantwell — Tue, 05 Apr 2022 20:19:46 GMT

Hello

Did you happen to configure this portion as well:

https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-admin/monitoring/view-and-manage-reports/schedule-reports-for-email-delivery#idbfc2600a-1a38-48c0-8b41-ec4ea025f0f5

Re: How to create SMTP alert using O365 Authenticated User

ttl-5206 — Wed, 06 Apr 2022 05:09:41 GMT

Dear Steve

Yes, I did. But the email account used required authentication how do I go about doing it?

Re: How to create SMTP alert using O365 Authenticated User

S.Cantwell — Wed, 06 Apr 2022 17:58:35 GMT

I am not seeing any positive confirmation that you actually configured the email profile

Did you do these steps?

Re: How to create SMTP alert using O365 Authenticated User

ttl-5206 — Wed, 06 Apr 2022 23:41:35 GMT

The PAN-OS version seems different from the screenshot you shown.

The PAN-OS running on 9.11 and I am unable to obtain the authentication page.

Re: How to create SMTP alert using O365 Authenticated User

S.Cantwell — Thu, 07 Apr 2022 17:42:43 GMT

Only in 10.x can you used authenticated emails. In previous versions, you must use a whitelisted IP (like the mgmt IP) to send unauthenticated (or white listed) emails.

Re: How to create SMTP alert using O365 Authenticated User

ttl-5206 — Fri, 08 Apr 2022 06:43:25 GMT

Noted. I think may need to plan a date for upgrading. Thank you Steve for your advice and help.