topic Re: Failed to backup mongo DB after upgrading to 10.1 in General Topics

Failed to backup mongo DB after upgrading to 10.1

Carracido — Mon, 14 Jun 2021 14:50:35 GMT

Dear community,

After upgrading Panorama to Pan-Os 10.1 we get the following system log daily:

"Auto mongo backup: Failed to backup database 'pan_ms' collection 'msak':"

Any idea what is this error about and how to "silence" it?

Many thanks in advance!

Re: Failed to backup mongo DB after upgrading to 10.1

jdelio — Mon, 14 Jun 2021 16:43:12 GMT

@Carracido

This could be indicative of a corruption of the MongoDB, and would require Palo Alto Network TAC support to assist you in repairing the MongoDB. If the DB is damaged, root access is required in order to resolve this issue.

I would recommend contacting support.

Re: Failed to backup mongo DB after upgrading to 10.1

KurtHinson — Mon, 11 Apr 2022 15:35:26 GMT

Did you ever get a solution to this? I opened a TAC case and they tried to get me to create a new Auth Key and re-add all my firewalls and I stopped them right there.

Re: Failed to backup mongo DB after upgrading to 10.1

KurtHinson — Mon, 11 Apr 2022 16:34:00 GMT

This was the final support response I got on this (and I was not interested in re-onboarding all my devices with the new auth key). I'll happily just live with these messages once a day: "1. As found that "Auto mongo backup: Failed to backup database 'pan_ms' collection 'msak'" message is a benign message that occurs when there are no entries configured under: Panorama -> Device Registration Auth Key.
2. And also found this particular log message is a benign message. If the script does not find msak collection in pan_ms database of mdb instance it leaves this message, since there is nothing to backup. 3. It looks like none of the firewalls managed by this panorama has an authkey configured resulting in this message."