topic Global Protect monitor in General Topics

Global Protect monitor

danoman2 — Mon, 11 Apr 2022 18:29:01 GMT

Good afternoon,

I'm trying to understand the behavior of the global protect client as it pertains to session expirations. I'm getting a message "remove previous user" message. I'm trying to determine what that means as I'm used to seeing the "user session expired" message in the logs.

What triggers the "remove previous user" flag? Is this user manually logging off? I don't believe so as my testing shows the message for a user log off is "client logout".

This stems from a customer claiming they are getting forced to login multiple times a day, I dont belive them as the logs indicated otherwise but I want to be sure what this message means.

Thanks Dan

Re: Global Protect monitor

BPry — Mon, 11 Apr 2022 21:25:39 GMT

@danoman2,

If a user is claiming that they are having to authenticate multiple times throughout the day, I would personally be looking at the endpoint PanGPS.log file for validation and not specifically the firewall logs. You'll see things on the agent side of things that aren't directly logged on the firewall.

As to your question, this actually has to do with User-ID mappings.

Re: Global Protect monitor

danoman2 — Thu, 14 Apr 2022 11:13:46 GMT

Would you care to elaborate on the User-ID mappings?