https://live.paloaltonetworks.com/t5/general-topics/application-incomplete/m-p/480689#M104077 <P>User reported that access not working, traffic is hitting to correct rule , action is allow but application is showing incomplete and session end reason is aged-out . sent packet is 1 and received 0</P><P>Can anyone tell me what will be the resolution for this ?&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="p66976_1-1650271641517.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/40181i759A6C222392AC81/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="p66976_1-1650271641517.png" alt="p66976_1-1650271641517.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Mon, 18 Apr 2022 08:47:50 GMT p66976 2022-04-18T08:47:50Z https://live.paloaltonetworks.com/t5/general-topics/application-incomplete/m-p/480689#M104077 <P>User reported that access not working, traffic is hitting to correct rule , action is allow but application is showing incomplete and session end reason is aged-out . sent packet is 1 and received 0</P><P>Can anyone tell me what will be the resolution for this ?&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="p66976_1-1650271641517.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/40181i759A6C222392AC81/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="p66976_1-1650271641517.png" alt="p66976_1-1650271641517.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Mon, 18 Apr 2022 08:47:50 GMT https://live.paloaltonetworks.com/t5/general-topics/application-incomplete/m-p/480689#M104077 p66976 2022-04-18T08:47:50Z https://live.paloaltonetworks.com/t5/general-topics/application-incomplete/m-p/480729#M104080 <P>Hi <a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/214529">@p66976</a> ,</P><P>&nbsp;</P><P>Thank you for the excellent screen shot.&nbsp; "Incomplete means that either the three-way TCP handshake did not complete OR the three-way TCP handshake did complete but there was no enough data after the handshake to identify the application."&nbsp; Most of the time, this is a routing issue where the return traffic does not make it back to the firewall.&nbsp; From your screen shot, you see that you are receiving no return packets.</P><P>&nbsp;</P><P><A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClibCAC" target="_blank">https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClibCAC</A></P><P><A href="https://live.paloaltonetworks.com/t5/blogs/discussion-of-the-week-application-incomplete/ba-p/286965" target="_blank">https://live.paloaltonetworks.com/t5/blogs/discussion-of-the-week-application-incomplete/ba-p/286965</A></P><P>&nbsp;</P><P>Thanks,</P><P>&nbsp;</P><P>Tom</P> Mon, 18 Apr 2022 14:17:44 GMT https://live.paloaltonetworks.com/t5/general-topics/application-incomplete/m-p/480729#M104080 TomYoung 2022-04-18T14:17:44Z