topic Re: UI issues in PAN OS 10.1.5-h1 in General Topics

UI issues in PAN OS 10.1.5-h1

Ben-Price — Tue, 19 Apr 2022 06:56:07 GMT

Hi All,

I seem to have run into some minor UI bugs in PAN OS 10.1.5-h1:

1. When you open a security policy rule, the tags section is squashed and you cant re-size it or click the drop down (see below)

2. When you click on the contextual help in the Web GUI, the help webpage that usually loads just seems to go into to some sort of loop and never fully loads unable.

I have tested on 450 and 850, has anyone run into theses issues.

Re: UI issues in PAN OS 10.1.5-h1

kiwi — Tue, 19 Apr 2022 09:52:33 GMT

Hi @Ben-Price ,

I haven't seen the loop issue on my 10.1 lab setup (PA-VM).

As for the tags issue, this was reported before on the forum but I have no idea if an actual bug was already reported for it:

https://live.paloaltonetworks.com/t5/general-topics/tags-text-box-not-visible/m-p/472091#M103176

Cheers,

-Kiwi.

Re: UI issues in PAN OS 10.1.5-h1

Remo — Tue, 19 Apr 2022 16:34:13 GMT

I had the same issue on panorama. @Ben-Price did you open a TAC case to report the bug?

Re: UI issues in PAN OS 10.1.5-h1

KurtHinson — Wed, 20 Apr 2022 00:04:10 GMT

I have the same issue only in Chrome related browsers. Works fine in Firefox. Opened a support ticket but they were no help at all. SO just using Firefox for now

Re: UI issues in PAN OS 10.1.5-h1

Ben-Price — Wed, 20 Apr 2022 00:46:34 GMT

Thanks @kiwi @KurtHinson using Firefox or increasing Chrome to 110% fixed the tag field for me.

Does anyone experience the contextual help page not loading correctly in PAN OS 10.1.5-h1 (see below)? I have tested in Chrome, Edge and Firefox and issue persists. When you click the click the below button:

Help page opens in a new browser windows but then never loads and the URL, just seems to jump around:

Re: UI issues in PAN OS 10.1.5-h1

Ben-Price — Wed, 27 Apr 2022 23:16:39 GMT

@kiwi @Remo Have you experienced the issue with the contextual help menu in the GUI not loading correctly in PAN OS 10.1.5-h1?

Re: UI issues in PAN OS 10.1.5-h1

BPry — Thu, 28 Apr 2022 00:25:08 GMT

@Ben-Price,

I can verify that this behavior is reproducible across multiple different platforms running 10.1.5-h1. It tries the load the help menu, but just cycles back to the "Web Search" page that you have a screenshot of above.

Re: UI issues in PAN OS 10.1.5-h1

CosminM — Thu, 28 Apr 2022 12:22:41 GMT

I'm facing the same issue with contextual help page not loading correctly in PAN-OS 10.1.5-h1. I have physical firewalls (PA-5200 series) and Panorama VM. On the physical FW I have the same behavior that you explain but on Panorama I can see the right frame.

Contextual help on PA-series

Contextual help on Panorama

Re: UI issues in PAN OS 10.1.5-h1

johnwalshaw — Sun, 22 May 2022 21:27:49 GMT

I just updated and found that it resulted in a slow boot loop. Would be forwarding traffic for approx 2-3 minutes and then reboot and all things related to coming up would take apox 8 minutes (traffic forwarding outage). So I rolled back to the pre-update snapshot. Didn't have time to look into it. It boot looped three times before I rolled back. I was coming from 10.1.3 with stability / uptime of 152 days. I'll do some research or wait for the next P version and possibly some release notes that speak to this boot loop issue.

Re: UI issues in PAN OS 10.1.5-h1

SergiyL — Thu, 07 Jul 2022 14:34:45 GMT

I have the loop issue (No.2) on PA-820 after Upgrade to PAN-OS 10.1.5-h1 from 10.0.

Re: UI issues in PAN OS 10.1.5-h1

SergiyL — Fri, 15 Jul 2022 08:15:53 GMT

Hi Ben-Price,

Regarding error #2 (contextual help), I received a response from the support team:

----------------------------------------

We have checked internally for this issue, and we have found this is the known issue. This issue has been fixed in panos 10.1.6.

Issue ID: PAN-175022

https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-release-notes/pan-os-10-1-6-known-and-addressed-issues/pan-os-10-1-6-addressed-issues

----------------------------------------

I confirm that. I don't have the context help problem for the PA-820 after upgrading to 10.1.6.

Regards,

SergiyL