topic Re: Tags text box not visible in General Topics

Tags text box not visible

tlpitch — Thu, 10 Mar 2022 18:52:35 GMT

I'm running PAN-OS 10.0.7 and for the past few days I've noticed the TAGS text box isn't rendering correctly in the web UI. This is a trend among other IT staff, and seems to be common to Chromium-based browsers. My primary browser is Edge 99.0.1150.36. I tried in FireFox 97.0 and the TAGS box renders as expected, but other content does not (I don't want to use FireFox anyway).

I can work around it by pressing TAB to get to the box and type what I need, but I can't see what's there.

I'm not sure if this is a result of a browser update or what. Has anyone else seen this, and if so how did you handle it?

Re: Tags text box not visible

markdowns — Fri, 11 Mar 2022 15:29:58 GMT

We are having the same issues within our 10.1 feature release. The 9.1 feature release devices do not have this problem. The tag field is collapsed and difficult to work with.

Re: Tags text box not visible

kfoust — Sat, 12 Mar 2022 15:28:04 GMT

We faced the same issue with viewing the tags like your screenshot. This issue was resolved by making browser zoom 110% for Chrome and Edge. Firefox worked fine.

Re: Tags text box not visible

Blake_Wofford — Fri, 01 Apr 2022 14:23:46 GMT

This isn't a solution, it's just a workaround. Palo Alto support, please address this issue - is it something that will be fixed in a future version?

Re: Tags text box not visible

kiwi — Mon, 04 Apr 2022 10:29:22 GMT

Hi @Blake_Wofford ,

Please create a support case for TAC to analyze and create a bug report.

LIVEcommunity isn't the channel where one can file bugs for support.

@kfoust , thanks for the provided workaround !

Cheers,

-Kiwi.

Re: Tags text box not visible

XuanWang — Mon, 02 May 2022 06:31:54 GMT

I have the same problem. Zooming to 110% does not work well for me.

I've ended up installing Chrome extension - scrollbar customizer. Used that to edit the scrollbar height to be 4x pixels (or any value* suitable to you).

* Note that this will also affect the height of main page scrollbar - often required when displaying many columns in rule list or log list.

Re: Tags text box not visible

Kuhn_Andreas — Thu, 05 May 2022 07:45:48 GMT

Someone already opened a Ticket ??? This is very stressful and you can't work properly with it!

Re: Tags text box not visible

mdhtbm — Fri, 06 May 2022 17:37:20 GMT

Changing browser zoom to 110% doesn't fix the issue for me. I'm planning to open a case with Palo on this issue, hopefully they can release a fix soon.

Re: Tags text box not visible

YordanYordanov — Wed, 18 May 2022 11:28:16 GMT

Hi Matthew,

pls share the solution when i open a case. i have the same issue with 10.1.4-h2

Yordan

Re: Tags text box not visible

mdhtbm — Tue, 24 May 2022 14:29:59 GMT

Palo said this is a known issue and a fix should be available in the 10.1.6 release.