topic Re: Currently problems with the Palo Alto update servers? in General Topics

Currently problems with the Palo Alto update servers?

kenanuenal — Tue, 17 May 2022 06:20:18 GMT

Hello, everyone,

Currently, no Wildfire updates can be found on our firewall and another test, for example downloading an older GlobalProtect version, also fails.

Are there any problems with the Palo Alto update servers at the moment?

Re: Currently problems with the Palo Alto update servers?

ChirPatel — Tue, 17 May 2022 06:50:38 GMT

I am also having issue with Palo Alto Wild Fire - currently getting error

"Retrieving Content 'WildFire' info failed with error 'No records found'"

Is this Global issue?

Re: Currently problems with the Palo Alto update servers?

kenanuenal — Tue, 17 May 2022 06:54:36 GMT

Since there are already two of us, it looks to me like a global problem with Palo, but would of course be grateful for further contributions.

Re: Currently problems with the Palo Alto update servers?

jim.smith — Tue, 17 May 2022 13:47:39 GMT

We too have been seeing "Retrieving Content 'WildFire' info failed with error 'No records found'".

The issue first appears at 9PM 5/16/22 and continued overnight until 6:16AM 5/17/22 PDT.

Re: Currently problems with the Palo Alto update servers?

kenanuenal — Tue, 17 May 2022 13:57:50 GMT

I don't think the problem is fixed yet.
Wildfire updates can be downloaded from time to time, but not as often as usual.

Re: Currently problems with the Palo Alto update servers?

jim.smith — Tue, 17 May 2022 14:07:33 GMT

Agreed! Latest failure at 07:00 PDT

Re: Currently problems with the Palo Alto update servers?

ChirPatel — Tue, 17 May 2022 14:17:16 GMT

Same for me, it's hit and miss, a few failures, then a couple of successful connections, and then failure again.

Re: Currently problems with the Palo Alto update servers?

Adrian_Jensen — Tue, 17 May 2022 18:36:10 GMT

Checking my logs, I am not seeing any "no records found" or other errors, but I am seeing multiple intermittent "no new Wildfire updates" messages, starting last night. The last few days of updates for Wildfire (set to update every 15min) shows:

Date	Successful	No update
5/8	95	1
5/9	96	0
5/10	95	1
5/12	96	0
5/13	96	0
5/14	95	1
5/15	96	0
5/16	91	5
5/17	23	22

Also had missed updates on 5/3 between 17:0 and 19:45 GMT.

Re: Currently problems with the Palo Alto update servers?

jforsythe — Tue, 17 May 2022 18:58:07 GMT

Hi there —

I believe this issue is being tracked here. If you are unable to retrieve new updates for devices, please stay up-to-date on the status of the issue and its resolution at the link: https://status.paloaltonetworks.com/incidents/4735qj1ydbwq