topic PAN-DB URL Filtering still showing to expire on 19-05-2022 and Advanced URL Filtering license is not showing on the firewall. in General Topics

PAN-DB URL Filtering still showing to expire on 19-05-2022 and Advanced URL Filtering license is not showing on the firewall.

pernoc1 — Thu, 19 May 2022 09:18:05 GMT

PAN-DB URL Filtering still showing to expire on 19-05-2022 and Advanced URL Filtering license is not showing on the firewall.

Re: PAN-DB URL Filtering still showing to expire on 19-05-2022 and Advanced URL Filtering license is not showing on the firewall.

OtakarKlier — Thu, 19 May 2022 20:23:47 GMT

Hello,

Make sure the management interface is allowed to get to the PaloAlto licensing portal. Of if you have another interface that is allowed, use that as the service route. Also verify that it is showing correctly on the support portal as well as on the correct device serial number.

Regards,

Re: PAN-DB URL Filtering still showing to expire on 19-05-2022 and Advanced URL Filtering license is not showing on the firewall.

pernoc1 — Thu, 19 May 2022 21:44:23 GMT

Hi,

my device is connected to internet and correct serial number updated on support portal.

We tried to retrieve license on the firewall. Now URL Filtering has been replaced with Advance URL Filtering and added in my support portal.

But Advanced URL filtering feature is not showing on my device.

Re: PAN-DB URL Filtering still showing to expire on 19-05-2022 and Advanced URL Filtering license is not showing on the firewall.

aleksandar.astardzhiev — Sun, 29 May 2022 08:51:50 GMT

Hi @pernoc1

Try to delete the old expired URL license from the firewall and fetch the license information again. Details for the steps are in the following link - https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CldmCAC