https://live.paloaltonetworks.com/t5/general-topics/no-response-from-the-support-team/m-p/490855#M104924 <P>Are you experiencing no response from the support team? I have a critical issue where my firewall is down for more than 24 hours, call multiple times, post messages multiple times but no response and or call back for a mission critical 4 hour support.&nbsp;&nbsp;</P> Tue, 24 May 2022 17:43:03 GMT ImranKhalid 2022-05-24T17:43:03Z https://live.paloaltonetworks.com/t5/general-topics/no-response-from-the-support-team/m-p/490855#M104924 <P>Are you experiencing no response from the support team? I have a critical issue where my firewall is down for more than 24 hours, call multiple times, post messages multiple times but no response and or call back for a mission critical 4 hour support.&nbsp;&nbsp;</P> Tue, 24 May 2022 17:43:03 GMT https://live.paloaltonetworks.com/t5/general-topics/no-response-from-the-support-team/m-p/490855#M104924 ImranKhalid 2022-05-24T17:43:03Z https://live.paloaltonetworks.com/t5/general-topics/no-response-from-the-support-team/m-p/490874#M104927 <P>Palo support gets worse by the day</P><P>&nbsp;</P><P>Reach out to your account team and have them escalate</P> Tue, 24 May 2022 18:38:30 GMT https://live.paloaltonetworks.com/t5/general-topics/no-response-from-the-support-team/m-p/490874#M104927 securehops 2022-05-24T18:38:30Z https://live.paloaltonetworks.com/t5/general-topics/no-response-from-the-support-team/m-p/490883#M104928 <P>Thanks, I thought this may be one isolated issue, already contacted account team 4 hours ago and waiting for their response too.&nbsp;</P> Tue, 24 May 2022 18:42:46 GMT https://live.paloaltonetworks.com/t5/general-topics/no-response-from-the-support-team/m-p/490883#M104928 ImranKhalid 2022-05-24T18:42:46Z