topic Re: PA-VM 10.0.4 Deployment in General Topics

PA-VM 10.0.4 Deployment

luisvaldez1564 — Thu, 05 May 2022 19:26:46 GMT

Hello all,

I requested for a PA-VM evaluation license using 10.0.4, tried using VMware Workstation import the .OVA using 6Gb RAM and 4 cores, everything looks fine, until it gets a management IP a few seconds later says "Broadcast message from root" and "The system is going down for system halt NOW" stops PAN Software and shutdown virtual machine.

I tried on another PC but got same results

This not happen with any other unlicensed version, just with a license software

Anyone has experienced same issue and how to fix it please!

Re: PA-VM 10.0.4 Deployment

JamieBriscoe — Fri, 06 May 2022 14:09:33 GMT

I have the same issue. Can't figure out what's the deal.

Re: PA-VM 10.0.4 Deployment

Y-alwaysMe — Sun, 08 May 2022 23:13:21 GMT

Only time I seen a vm unable to boot up successfully is when the ethernet in .vmx conf file was wrong.

see https://live.paloaltonetworks.com/t5/general-topics/palo-alto-lab-in-vmware-workstation/td-p/78816

Vsys_remo answer and please set your management in either bridged or natted.

It could also be corrupt image

Re: PA-VM 10.0.4 Deployment

luisvaldez1564 — Mon, 09 May 2022 01:54:03 GMT

I just checked and everything its fine, also i captured traffic using Wireshark and see PA-VM talking succesfully with PanDB to gather information

Re: PA-VM 10.0.4 Deployment

MichalPardo — Tue, 10 May 2022 20:33:58 GMT

Hi. I see the same issue on a Palo Alto VM. The VM was perfectly functioning around a week ago however, for a few days it won't work. I am running VM in a KVM and after the short boot, I see a message that VM will be shut down. I have re-installed the VM on different platforms, such as KVM, VMware and EVE-NG. The message is all the same. There is an article about this issue for version 9.1. I am using 10.0.4

https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-release-notes/pan-os-9-1-release-information/known-issues/known-issues-related-to-pan-os-9-1-releases

Looks like some kind of kernel type settings.

Would there be a solution to that issue?

Re: PA-VM 10.0.4 Deployment

luisvaldez1564 — Tue, 10 May 2022 21:09:48 GMT

Your 10.0.4 image has a licence?

If so... You think i can have it?

I need one yo practice security profiles and url filtering

Re: PA-VM 10.0.4 Deployment

ClaytonMatt — Wed, 18 May 2022 17:09:30 GMT

I am also having this problem. I tried 2 completely separate environments. Both running VMware 6.7 ESXi. Does anyone have a hash for the OVA perhaps?

Re: PA-VM 10.0.4 Deployment

Braulio.Pineda — Sun, 22 May 2022 18:23:29 GMT

I'm experiencing the same issue. One month ago was all fine, today I tried to bootup the PA-VM on my Eve-ng environment and suddenly It's shutting itself down.

Re: PA-VM 10.0.4 Deployment

verg61 — Fri, 03 Jun 2022 07:12:50 GMT

I'm experiencing the same issue too, any solution?

Re: PA-VM 10.0.4 Deployment

JamieBriscoe — Fri, 03 Jun 2022 11:25:31 GMT

I had to contact Palo and download from their website. The one they emailed
was corrupt.

Re: PA-VM 10.0.4 Deployment

verg61 — Sat, 04 Jun 2022 02:28:36 GMT

Hi @JamieBriscoe

How did you contact them? I can't find any email to contact.
After log-in, VM is getting down after 1-2 minutes.

Thanks

Re: PA-VM 10.0.4 Deployment

verg61 — Thu, 09 Jun 2022 01:20:59 GMT

Hi Palo Alto Support team,

Please someone help me to resolve the issue.

Thanks

Re: PA-VM 10.0.4 Deployment

verg61 — Sat, 11 Jun 2022 14:15:05 GMT

Ok, Found the solution and it works for me:

1- Disable the time on the Vmware

2- Go to VM host directory and add below lines to the vmx file, to completely disable the time sync

time.synchronize.continue = "FALSE"
time.synchronize.restore = "FALSE"
time.synchronize.resume.disk = "FALSE"
time.synchronize.shrink = "FALSE"
time.synchronize.tools.startup = "FALSE"

3- Start the VM from : Power -> Power on to Firmware

4- from BIOS, change date to 01/01/2021

5- Save and Exit from BIOS

6- VM will come up and will not power off anymore, you can set NTP on the PA VM to have the correct time.

7- If you shutdown the VM and want to restart it again, repeat from step 3.

Cheers,

Re: PA-VM 10.0.4 Deployment

luisvaldez1564 — Tue, 14 Jun 2022 17:54:36 GMT

This works well for me!!

Thank you very much!

Re: PA-VM 10.0.4 Deployment

ClaytonMatt — Wed, 22 Jun 2022 13:39:45 GMT

This workaround did not work for me.

Re: PA-VM 10.0.4 Deployment

verg61 — Sat, 02 Jul 2022 08:51:19 GMT

@ClaytonMatt

you need to factory reset the device first and then go through the steps.

to factory reset, when it's getting booted, press any key, when you see the message, and type maint, it will go to the maintenance mode and you can reset the device to factory and reboot.

Re: PA-VM 10.0.4 Deployment

brent.leekley — Wed, 09 Nov 2022 23:23:19 GMT

Thank you. This got me past the issue.

Re: PA-VM 10.0.4 Deployment

learntocode — Tue, 20 Jun 2023 02:44:18 GMT

Thanks for the solution, it's working for me. However, can I check with you if you are able to apply the license correctly after executing "Retrieve license keys from license server"? Another thing, when I clicked on "Dynamic Update" > "Check Now" then i got error:

Failed to check content upgrade info due to Peer certificate cannot be authenticated with given CA certificates

Appreciate for your advise.

Thanks

Re: PA-VM 10.0.4 Deployment

PA1993 — Fri, 03 May 2024 11:45:11 GMT

Hi @verg61 I have tried the shared solution with the below mentioned softwares and VM configuration as per snap, which i shared. But still getting error.

Also, i have observed even if we change the time values in the PA-VM.vmx file from true to false, still the file gets auto corrected to default true value when we power on VM Machine.

1- VMware Workstation 16 Pro 16.2.4 build-20089737

2- PA-VM-ESX-10.2.5.vm_eval.ova

If anyone have other solution, i will really appreciate. Thanks in advance !!!!!