topic Re: Paloalto Support Potral issue in General Topics

Paloalto Support Potral issue

WilliamLeeHP — Fri, 10 Jun 2022 08:19:28 GMT

Hi,

I am facing an issue with when login support portal.

I have configured 2FA Methods to use Email, but it seems too slow to receive email.
The occurs page expired after I fill in the code.

I would like to change 2FA Methods to google auth,

Is there anyone who can help with this?

Re: Paloalto Support Potral issue

PavelK — Fri, 10 Jun 2022 09:19:39 GMT

Hello @WilliamLeeHP

could you submit request through this link: https://www.paloaltonetworks.com/services/support/login-assistance ? Support will be able to reset your MFA, then you can set it up for Google Authenticator.

Kind Regards

Pavel

Re: Paloalto Support Potral issue

aleksandar.astardzhiev — Fri, 10 Jun 2022 11:51:36 GMT

Hi @WilliamLeeHP ,

Try to follow the steps from this link Two Factor Authentication for Customer Support Portal - Knowledge Base - Palo Alto Networks

If you don't have any access to your account you need to contact support and ask them to remove the email 2FA, which will allow you to authenticate with password only, but you will immedially prompted to choose new second factor.