topic Re: Unable to download software in Support Portal in General Topics

Unable to download software in Support Portal

AndyKongCW — Thu, 12 May 2022 10:23:19 GMT

Hi all,

Anyone here cannot download firmware file in PA support portal > software update?

I click on the file but no file is being download.

Regards,

Andy

mmeehan — Thu, 12 May 2022 12:13:58 GMT

I see the same issue with Dynamic Updates, can't download from the support portal or from the firewalls.

acaoacao — Thu, 12 May 2022 16:03:44 GMT

We have a similar issue. We get a quick "please wait" and it disappears.

Ticketed opened with Palo Alto. I recommend you do the same.

AndyKongCW — Thu, 12 May 2022 16:08:15 GMT

Hi Acaoacao,

Thank you, I will open a ticket too.

Demetriuskw — Wed, 29 Jun 2022 16:32:18 GMT

Were they able to resolve?