topic Globalprotect Certificate Pop-up sometimes? in General Topics

topic Globalprotect Certificate Pop-up sometimes? in General Topics https://live.paloaltonetworks.com/t5/general-topics/globalprotect-certificate-pop-up-sometimes/m-p/508085#M105803 <P>When connecting to globalprotect, using MFA, sometimes after login there is a certificate popup that details the GP certificate.  You have to click ok or cancel. </P><P> </P><P>Anyone know what the deal is with this? It's not consistent, and it's not an error, but it is another step and confuses the end users. </P> Wed, 06 Jul 2022 14:01:11 GMT SomeGuy1000 2022-07-06T14:01:11Z Globalprotect Certificate Pop-up sometimes? https://live.paloaltonetworks.com/t5/general-topics/globalprotect-certificate-pop-up-sometimes/m-p/508085#M105803 <P>When connecting to globalprotect, using MFA, sometimes after login there is a certificate popup that details the GP certificate.  You have to click ok or cancel. </P><P> </P><P>Anyone know what the deal is with this? It's not consistent, and it's not an error, but it is another step and confuses the end users. </P> Wed, 06 Jul 2022 14:01:11 GMT https://live.paloaltonetworks.com/t5/general-topics/globalprotect-certificate-pop-up-sometimes/m-p/508085#M105803 SomeGuy1000 2022-07-06T14:01:11Z Re: Globalprotect Certificate Pop-up sometimes? https://live.paloaltonetworks.com/t5/general-topics/globalprotect-certificate-pop-up-sometimes/m-p/508099#M105810 <P>Hi <a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/176779">@SomeGuy1000</a> ,</P><P> </P><P>Do you have multiple certificates that could potentially be used?  If so, check this out -> <A href="https://docs.paloaltonetworks.com/globalprotect/9-1/globalprotect-admin/authentication/about-globalprotect-user-authentication/how-does-the-app-know-which-certificate-to-supply" target="_blank">https://docs.paloaltonetworks.com/globalprotect/9-1/globalprotect-admin/authentication/about-globalprotect-user-authentication/how-does-the-app-know-which-certificate-to-supply</A>.</P><P> </P><P>Or, if there is only one unique certificate, it could be how the PC handles certificate requests -> <A href="https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HBVpCAO&lang=en_US%E2%80%A9&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail" target="_blank">https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HBVpCAO&lang=en_US%E2%80%A9&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail</A>.</P><P> </P><P>Thanks,</P><P> </P><P>Tom</P> Wed, 06 Jul 2022 17:51:49 GMT https://live.paloaltonetworks.com/t5/general-topics/globalprotect-certificate-pop-up-sometimes/m-p/508099#M105810 TomYoung 2022-07-06T17:51:49Z