topic Re: Support portal error in General Topics

Support portal error

Mishin — Mon, 27 Jun 2022 14:48:04 GMT

Hi everyone!

I work in PA's partner company and we have customer support portal account. But recently I'v started to get error after log in on the portal. This error is shown in an attachment photo. I wrote to nextwave support but I haven't received any answewr yet besides that "ticket has opened and we will respond you". I still haven't recaived any response and I cant' log in to customer support portal.

Has anyone met this problem? And how you managed to fix it?

Re: Support portal error

JayGolf — Thu, 30 Jun 2022 04:33:00 GMT

Hi @Mishin , I've forwarded this to a team member who might be able to help. Will be in touch by tomorrow.

Re: Support portal error

MadhavMehtre — Fri, 08 Jul 2022 10:46:47 GMT

Is there any update on this error, we are too receiving this kind of errors with logging in new customers

Re: Support portal error

Mishin — Wed, 20 Jul 2022 10:36:33 GMT

I've got a message from PA support. We are a russian non-government company so we can't log into CSP.

You can ask help in login assistance web-form: https://www.paloaltonetworks.com/services/support/login-assistance