topic Re: Possible to remove/deactivate my vm-series license which the firewall is offline/unreachable? in General Topics

Possible to remove/deactivate my vm-series license which the firewall is offline/unreachable?

SeanDeHarris — Fri, 08 Jul 2022 08:24:17 GMT

My old vm firewall is no longer in used and not connected anymore.

Is it possible to re-use the license key on another firewall without perform the deactivation on the VM itself (because it has been disconnected and removed already)?

I tried to use the Auth code to activate my new firewall, however it showed error as below.

Any ideas?

Thanks a lot

Re: Possible to remove/deactivate my vm-series license which the firewall is offline/unreachable?

aleksandar.astardzhiev — Sat, 09 Jul 2022 14:21:05 GMT

Hi @SeanDeHarris ,

What VM-Series license did you use? Did you use the new software credits?

Re: Possible to remove/deactivate my vm-series license which the firewall is offline/unreachable?

SeanDeHarris — Sun, 10 Jul 2022 15:08:25 GMT

Old vm one.

VM-100.

Re: Possible to remove/deactivate my vm-series license which the firewall is offline/unreachable?

aleksandar.astardzhiev — Mon, 11 Jul 2022 09:21:35 GMT

Hi @SeanDeHarris ,

If youare using the legacy VM licensing model and the old VM doesn't exist anymore I don't think you there is a way to re-assign the license by yourself.

However you can open TAC case of type admin explaining the old VM doesn't exist

Support should be able to "unlock" the license for your on the backend so you can use the auth code on the new VM.