topic Re: SSO Error when Accessing KB or Supportcases Portal in General Topics https://live.paloaltonetworks.com/t5/general-topics/sso-error-when-accessing-kb-or-supportcases-portal/m-p/509012#M105946 <P>Hi Sean,</P> <P>&nbsp;</P> <P>If you login to CSP and try to access KB and Support Case from there are you able to reach them?&nbsp;</P> Fri, 15 Jul 2022 01:59:23 GMT JayGolf 2022-07-15T01:59:23Z SSO Error when Accessing KB or Supportcases Portal https://live.paloaltonetworks.com/t5/general-topics/sso-error-when-accessing-kb-or-supportcases-portal/m-p/508297#M105842 <P>Hello all,</P> <P>&nbsp;</P> <P>Recently (these two weeks) I have encountered SSO Error when browsing to KB &amp; Support Case pages which I don't have such issue before.</P> <P><BR /><A href="https://knowledgebase.paloaltonetworks.com/" target="_blank">https://knowledgebase.paloaltonetworks.com/</A></P> <P>&nbsp;</P> <P><A href="https://supportcases.paloaltonetworks.com/_nc_external/identity/saml/SamlError" target="_blank">https://supportcases.paloaltonetworks.com/_nc_external/identity/saml/SamlError</A></P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SeanDeHarris_0-1657263836839.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/42187iE86952FDC1BD7D78/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="SeanDeHarris_0-1657263836839.png" alt="SeanDeHarris_0-1657263836839.png" /></span></P> <P>&nbsp;</P> <P>Tried with Chrome and Edge, clear the cache&nbsp;<SPAN>which showed the same error.</SPAN></P> <P>&nbsp;</P> <P>Login to CSP and Nextwave is working fine.</P> <P>&nbsp;</P> <P>I can access KB without login in to CSP.</P> <P>&nbsp;</P> <P>Please help.</P> <P>Sean</P> <P>&nbsp;</P> Fri, 08 Jul 2022 07:10:04 GMT https://live.paloaltonetworks.com/t5/general-topics/sso-error-when-accessing-kb-or-supportcases-portal/m-p/508297#M105842 SeanDeHarris 2022-07-08T07:10:04Z Re: SSO Error when Accessing KB or Supportcases Portal https://live.paloaltonetworks.com/t5/general-topics/sso-error-when-accessing-kb-or-supportcases-portal/m-p/509012#M105946 <P>Hi Sean,</P> <P>&nbsp;</P> <P>If you login to CSP and try to access KB and Support Case from there are you able to reach them?&nbsp;</P> Fri, 15 Jul 2022 01:59:23 GMT https://live.paloaltonetworks.com/t5/general-topics/sso-error-when-accessing-kb-or-supportcases-portal/m-p/509012#M105946 JayGolf 2022-07-15T01:59:23Z Re: SSO Error when Accessing KB or Supportcases Portal https://live.paloaltonetworks.com/t5/general-topics/sso-error-when-accessing-kb-or-supportcases-portal/m-p/519929#M107780 <P>I tried accessing from CSP but got the same error.</P> Tue, 01 Nov 2022 20:21:08 GMT https://live.paloaltonetworks.com/t5/general-topics/sso-error-when-accessing-kb-or-supportcases-portal/m-p/519929#M107780 jaydoh 2022-11-01T20:21:08Z