topic Re: scan completes with partial success in General Topics

scan completes with partial success

adaric0312 — Fri, 22 Jul 2022 13:48:00 GMT

I've been trying to scan an endpoint for malware but the scans complete with only partial success. Any ideas why that is?

JayGolf — Tue, 26 Jul 2022 15:17:10 GMT

Could you provide more info on which product you are using to scan an endpoint for malware and the exact output that you receive?

RFeyertag — Wed, 28 Sep 2022 14:04:25 GMT

Hello Jay,

what for informations do you need else? We also have this troubles and the clients are allways online and switched on.

Rob

kiwi — Thu, 29 Sep 2022 08:35:50 GMT

I'm guessing you're using Cortex XDR ?

In order to get more info you could check the agent support file from the partially succeeded endpoint to get more info on the scan results.

This error can happen for example when one or more files can't be scanned.

A possible reason for this can be a corrupt file for example.

The result appears as "Completed with Partial Success".

Best,

-Kiwi.