https://live.paloaltonetworks.com/t5/general-topics/how-in-the-hell-do-i-open-a-support-case/m-p/511057#M106271 <P>Hi <a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/63904">@jreed2</a> ,</P> <P>&nbsp;</P> <P>Follow the 'Get Help' journey when you're logged into the CSP (<A href="https://support.paloaltonetworks.com" target="_blank" rel="noopener">https://support.paloaltonetworks.com</A>).</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="kiwi_0-1659636813823.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/43011i1A4896FE99EB8E4D/image-size/medium?v=v2&amp;px=400" role="button" title="kiwi_0-1659636813823.png" alt="kiwi_0-1659636813823.png" /></span></P> <P>&nbsp;</P> <P>The Get Help feature will provide possible solutions while you fill out the details and in the end you should be able to create a case.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="kiwi_0-1659638283085.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/43015i01538610B100DCE2/image-size/medium?v=v2&amp;px=400" role="button" title="kiwi_0-1659638283085.png" alt="kiwi_0-1659638283085.png" /></span></P> <P>&nbsp;</P> <P>Cheers,</P> <P>-Kiwi.</P> <P>&nbsp;</P> <DIV id="ConnectiveDocSignExtentionInstalled" data-extension-version="1.0.4">&nbsp;</DIV> Thu, 04 Aug 2022 18:38:21 GMT kiwi 2022-08-04T18:38:21Z https://live.paloaltonetworks.com/t5/general-topics/how-in-the-hell-do-i-open-a-support-case/m-p/510631#M106270 <P>I see no way of opening a support case...</P> <P>&nbsp;</P> <P>I called the tech support phone number, but it hangs up with me beacause I have no support case #...</P> <P>&nbsp;</P> <P>I didn't think customer service could actually get worse, but it has</P> Tue, 02 Aug 2022 21:32:03 GMT https://live.paloaltonetworks.com/t5/general-topics/how-in-the-hell-do-i-open-a-support-case/m-p/510631#M106270 jreed2 2022-08-02T21:32:03Z https://live.paloaltonetworks.com/t5/general-topics/how-in-the-hell-do-i-open-a-support-case/m-p/511057#M106271 <P>Hi <a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/63904">@jreed2</a> ,</P> <P>&nbsp;</P> <P>Follow the 'Get Help' journey when you're logged into the CSP (<A href="https://support.paloaltonetworks.com" target="_blank" rel="noopener">https://support.paloaltonetworks.com</A>).</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="kiwi_0-1659636813823.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/43011i1A4896FE99EB8E4D/image-size/medium?v=v2&amp;px=400" role="button" title="kiwi_0-1659636813823.png" alt="kiwi_0-1659636813823.png" /></span></P> <P>&nbsp;</P> <P>The Get Help feature will provide possible solutions while you fill out the details and in the end you should be able to create a case.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="kiwi_0-1659638283085.png" style="width: 400px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/43015i01538610B100DCE2/image-size/medium?v=v2&amp;px=400" role="button" title="kiwi_0-1659638283085.png" alt="kiwi_0-1659638283085.png" /></span></P> <P>&nbsp;</P> <P>Cheers,</P> <P>-Kiwi.</P> <P>&nbsp;</P> <DIV id="ConnectiveDocSignExtentionInstalled" data-extension-version="1.0.4">&nbsp;</DIV> Thu, 04 Aug 2022 18:38:21 GMT https://live.paloaltonetworks.com/t5/general-topics/how-in-the-hell-do-i-open-a-support-case/m-p/511057#M106271 kiwi 2022-08-04T18:38:21Z