topic Re: Mute the Music while on Hold in General Topics

Mute the Music while on Hold

JMRLT — Tue, 09 Aug 2022 23:10:16 GMT

While waiting on hold for support, is there a way to mute the hold music? The same 35-second loop for 30+ minutes is just too much.

Especially when you had a time slot reserved for an engineer.

Re: Mute the Music while on Hold

bbernicky — Tue, 09 Aug 2022 23:28:19 GMT

Hold music, changing our DNA, making us compliant one note at a time.

Re: Mute the Music while on Hold

BPry — Wed, 10 Aug 2022 02:08:43 GMT

If you destroy your phone in a fit of rage after the 300th prompt to use the forum to process an RMA the music stops ... you will have to restart the call again however 😅

In all honesty though I don't think there's a way to silence this outside of being able to hand the call to an underling. The "official" answer would be to select the option to get a call back, but I think we can all agree that this option seems to lower the priority of which your call is actually processed.

Re: Mute the Music while on Hold

SteveBrown808 — Fri, 19 Aug 2022 23:09:36 GMT

What's even more infuriating is the constant "Did you know you can find answers to your questions at paloaltonetworks.com? give it a try..." I wouldn't be on the phone if the answer existed on the website. The constant reminder of "I shouldn't have to be calling"