Unable to Deactivate PA - VM license through Panorama

Param_Upadhyay — Tue, 09 Aug 2022 14:10:07 GMT

Accidentally, while terminating PA VM in hosted in AWS, the license was not removed from the firewall.

I am trying to deactivate the license through panorama but it is giving us an error.

Also clicking on Complete manually gives us the same error as follows:

Have followed this article here

https://docs.paloaltonetworks.com/vm-series/9-1/vm-series-deployment/license-the-vm-series-firewall/deactivate-the-licenses/deactivate-vm

Is there any other way of doing this by using the API key, Will it help if I regenerate the API key and install it on Panorama, as the panorama should be the one that speaks to the licensing server, isn't it?

Re: Unable to Deactivate PA - VM license through Panorama

BPry — Wed, 10 Aug 2022 02:16:34 GMT

@Param_Upadhyay,

You've already removed the VM instance right? If that's the case, you'll need to open an admin TAC case to actually have them clear the license on their end. Once it's been deleted you're kind of stuck and need support to do it.

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Unable to Deactivate PA - VM license through Panorama

Re: Unable to Deactivate PA - VM license through Panorama