topic Re: Netconnect error.. in General Topics

Netconnect error..

kari_skytta — Fri, 13 Aug 2010 10:00:45 GMT

Hi!

For somehow my netconnect is screwed.. When I try to connect to our SSL-vpn site it just says that COnnecting.. please wait.. The status does not change even if I wait 10 minutes..

When I check the logs I see:

2010 08 13 12:57:55, Pan service exits
2010 08 13 12:57:58, ####################### NetConnect Installer service (ver: 1.0.1025) #######################
2010 08 13 12:57:58, ####################### Start NetConnect service (ver: 1.1.2) #######################
(T6864) 2010 08 13 12:57:58, Error: Driver is not installed, cannot continue!

I have reinstalled netconnect many times.. How can I fix this?

when I look at the debug_drv.log it says:

08/13/10 12:29:48[Info   284]: Driver inf file is installed successfully.
08/13/10 12:29:49[Info   307]: Driver install component fails with error 0x8007001F!
08/13/10 12:40:59[Info   368]: Driver uninstall but component is not existed!
08/13/10 12:41:00[Info   598]: Inf file C:\Windows\INF\oem104.inf is uninstalled.
08/13/10 12:41:00[Info   402]: Driver delete fails with error 2!
08/13/10 12:51:32[Info   284]: Driver inf file is installed successfully.
08/13/10 12:51:33[Info   307]: Driver install component fails with error 0x8007001F!

Re: Netconnect error..

jnguyen — Fri, 13 Aug 2010 18:12:16 GMT

Please call into support to further investigate. Did you use the bulit in uninstall option with in the net connect or are you using add/remove programs? Also is there any other ssl application installed, AV, etc. please try to disable the AV and try again.

Re: Netconnect error..

kari_skytta — Thu, 19 Aug 2010 05:36:36 GMT

Hi!

I was investigating how the client is easiest to share by using active directory and I installed the msi packages.. I uninstalled with the uninstall option. It could be great if there was only one msi package, so it is easier to centrally install to all computers.. I got my computer back to working state when I used previous restore point...

Btw.. have anybody tried to make a custom Msi package from the ssl vpn client? I use EMCO(http://www.emco.is/products/msi-package-builder/features.php) but the problem is that the tunnel driver is not installed correctly..

Re: Netconnect error..

odaos — Thu, 19 Aug 2010 17:50:25 GMT

Hello Kari,

I have not tried to create a custom MSI package myself but from what I hear, it is not supported at the moment. But if you'd like, you can check with your local SE and see if they can request for a feature request.