topic pa-450 software no update information available in General Topics

pa-450 software no update information available

bkrajnik — Sun, 14 Aug 2022 10:59:12 GMT

Hi,

I installed new pa-450 on 10.1.3 from config exported from pa-820 on sw version 9.

Device is registered properly. Dynamic updates work without any problems. All licenses are resolved properly from license server and applied properly.

During software update I have info: no update information available

During GlobalProtect Client update similar info: no update information available.

All steps from article below work without problems:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkuCAC

All routes from service route configuration checked and are ok.

What can be wrong?

Re: pa-450 software no update information available

bkrajnik — Sun, 14 Aug 2022 11:19:11 GMT

Resolved by clicking 'check now' and manually installed first version.

Re: pa-450 software no update information available

anttiluostarinen — Sat, 15 Jun 2024 12:20:12 GMT

It's necessary to note that the 'Check now' button is on the bottom of the window, it's not the same as the 'refresh' button on the top right.