topic Re: Firewall Reboot with Some Critical Comments in General Topics

Firewall Reboot with Some Critical Comments

talha.temel — Tue, 09 Aug 2022 08:35:25 GMT

Hi everyone,

Devices get restarted suddenly with critical comments. Firstly DP restarted and after that system restarted. I will share the critical comments that are from autoassistant. We faced with this issue 2 times. For the first one; TAC engineer said us this is a version bug and fixed on 10.1.6. Now device already on 10.1.6 but faced with issue again. Crash files created aswell while the interrupting started.

Is there any help or anyone faced with this issue before?

Thank you and best regards.

Re: Firewall Reboot with Some Critical Comments

emr_1 — Thu, 11 Aug 2022 02:56:17 GMT

Even I don't hit same as your issue, I found one addressed issue in release note which sounds similar to yours.

10.1.6-h6 was released today. and if TAC engineer was pointing to PAN-194601, you can upgrade your device.

https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-release-notes/pan-os-10-1-6-known-and-addressed-issues/pan-os-10-1-6-h6-addressed-issues

Re: Firewall Reboot with Some Critical Comments

talha.temel — Fri, 12 Aug 2022 08:04:43 GMT

Thank you for answer. I opened a TAC case for faced this issue before and TAC engineer told me it is version bug and it fixed in 10.1.6 version with " PAN-187630". We did upgrade to 10.1.6 but we faced again with this issue. But it seems like it is solved in 10.1.6-h6.

Re: Firewall Reboot with Some Critical Comments

kiwi — Thu, 18 Aug 2022 12:37:05 GMT

@talha.temel ,

Please gather the core-files and send them over to TAC for analysis.

Best,

-Kiwi.