https://live.paloaltonetworks.com/t5/general-topics/i-really-need-to-be-able-to-open-up-support-tickets/m-p/512279#M106450 <P>Hi <a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/231007">@Sbrown88</a> ,</P> <P>&nbsp;</P> <P>In the CSP you can use the 'Get Help' button.&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="kiwi_0-1659636813823.png" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/43213i2FE658B229C64C56/image-size/large?v=v2&amp;px=999" role="button" title="kiwi_0-1659636813823.png" alt="kiwi_0-1659636813823.png" /></span></P> <P>&nbsp;</P> <P>Fill out all the fields, select your asset, contact phone number, etc ... if the proposed solutions don't help you, you should be able to see the 'File a Support Case' button at the end.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="kiwi_0-1659638283085.png" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/43214i666C272EECC41026/image-size/large?v=v2&amp;px=999" role="button" title="kiwi_0-1659638283085.png" alt="kiwi_0-1659638283085.png" /></span></P> <P>&nbsp;</P> <P>Alternatively you can contact support by phone: <A href="https://www.paloaltonetworks.com/company/contact-support" target="_blank">https://www.paloaltonetworks.com/company/contact-support</A></P> <P>&nbsp;</P> <P>Best,</P> <P>-Kiwi.</P> <P>&nbsp;</P> <DIV id="ConnectiveDocSignExtentionInstalled" data-extension-version="1.0.4">&nbsp;</DIV> Thu, 18 Aug 2022 13:40:43 GMT kiwi 2022-08-18T13:40:43Z https://live.paloaltonetworks.com/t5/general-topics/i-really-need-to-be-able-to-open-up-support-tickets/m-p/512127#M106432 <P>Message boards and communities are not going be sufficient for our day to day needs.&nbsp; It has become impossible to actually open a support case.&nbsp; I need detailed instruction on how to open a support case that connects me with a live person.</P> Wed, 17 Aug 2022 15:03:06 GMT https://live.paloaltonetworks.com/t5/general-topics/i-really-need-to-be-able-to-open-up-support-tickets/m-p/512127#M106432 Sbrown88 2022-08-17T15:03:06Z https://live.paloaltonetworks.com/t5/general-topics/i-really-need-to-be-able-to-open-up-support-tickets/m-p/512279#M106450 <P>Hi <a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/231007">@Sbrown88</a> ,</P> <P>&nbsp;</P> <P>In the CSP you can use the 'Get Help' button.&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="kiwi_0-1659636813823.png" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/43213i2FE658B229C64C56/image-size/large?v=v2&amp;px=999" role="button" title="kiwi_0-1659636813823.png" alt="kiwi_0-1659636813823.png" /></span></P> <P>&nbsp;</P> <P>Fill out all the fields, select your asset, contact phone number, etc ... if the proposed solutions don't help you, you should be able to see the 'File a Support Case' button at the end.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="kiwi_0-1659638283085.png" style="width: 999px;"><img src="https://live.paloaltonetworks.com/t5/image/serverpage/image-id/43214i666C272EECC41026/image-size/large?v=v2&amp;px=999" role="button" title="kiwi_0-1659638283085.png" alt="kiwi_0-1659638283085.png" /></span></P> <P>&nbsp;</P> <P>Alternatively you can contact support by phone: <A href="https://www.paloaltonetworks.com/company/contact-support" target="_blank">https://www.paloaltonetworks.com/company/contact-support</A></P> <P>&nbsp;</P> <P>Best,</P> <P>-Kiwi.</P> <P>&nbsp;</P> <DIV id="ConnectiveDocSignExtentionInstalled" data-extension-version="1.0.4">&nbsp;</DIV> Thu, 18 Aug 2022 13:40:43 GMT https://live.paloaltonetworks.com/t5/general-topics/i-really-need-to-be-able-to-open-up-support-tickets/m-p/512279#M106450 kiwi 2022-08-18T13:40:43Z