topic PANW Service Level descriptions in General Topics

PANW Service Level descriptions

rrobles — Thu, 25 Aug 2022 17:19:46 GMT

Hi,

Is there a resource that can provide the different Service Levels and descriptions for PANW services and products?

Thanks

Re: PANW Service Level descriptions

PavelK — Thu, 25 Aug 2022 21:34:08 GMT

Hello @rrobles

here is a link for support plan: https://www.paloaltonetworks.com/services/support/customer-support-plan

Is it what you were looking for?

Kind Regards

Pavel

Re: PANW Service Level descriptions

rrobles — Thu, 25 Aug 2022 22:34:28 GMT

Hi Pavel,

I have already seen the link you've provided but it does not provide all
the support types such as CloudGenix Evaluation or Prisma SD-WAN. I'm
seeing that there are 27 unique support types.

Thanks

Re: PANW Service Level descriptions

PavelK — Fri, 26 Aug 2022 04:48:13 GMT

Hello @rrobles

thank you for reply.

I believe this information is not available online, however I sent you privately one contact from Palo Alto who might be able to assist you with this.

Kind Regards

Pavel

Re: PANW Service Level descriptions

rrobles — Fri, 26 Aug 2022 15:49:27 GMT

Thank You