topic can not select asset in support case page in General Topics

can not select asset in support case page

MavioLee — Fri, 26 Aug 2022 04:19:22 GMT

I click get help but

but can not select asset though I have asset , i use chrome browser, it show asset , but can not select asset

then i try edge browser which even can not show get help page, worse than chrome

I am new user and bought new palo alto in recent month

BPry — Fri, 26 Aug 2022 21:49:27 GMT

Are you sure that you purchased PAN support directly from Palo-Alto and not through a service partner?

MavioLee — Mon, 29 Aug 2022 02:10:41 GMT

I have premium support auth code,

I bought from service partner , I had phoned palo alto directly , the lady said I can only buy from distributor

then I bought and got auth code and firewall.

kiwi — Wed, 31 Aug 2022 14:02:10 GMT

It seems that you have backline support.

Please reach out to your ASC for support and ask them for visibility to your assets in the CSP.

Best,

-Kiwi.

MavioLee — Thu, 01 Sep 2022 08:51:02 GMT

what is ASC and CSP stand for ?

I think distributor also need to open ticket to ask . Because they can not answer me after product sold

kiwi — Thu, 01 Sep 2022 12:21:19 GMT

CSP = Customer Support Portal (support.paloaltonetworks.com)

ASC = Authorized Support Center. It seems in your case it's 'Ingram Micro (China) Limited (HK)'

Best,

-Kiwi.