topic Re: Google captcha error in General Topics

Google captcha error

ceapen01 — Wed, 24 Aug 2022 12:23:13 GMT

Most of the users are getting captcha error in google.com

Wondering why PA is not blocking such requests.

Will the DOS policy in PA help prevent such unlimited outbound queries?

Page says our systems have detected unusual traffic from your computer network.

Re: Google captcha error

kiwi — Thu, 25 Aug 2022 09:05:06 GMT

Hi @ceapen01 ,

Difficult to say with the information provided.

How is the firewall identifying that traffic ? This would be my first direction to start troubleshooting this ?

Best,

-Kiwi.

Re: Google captcha error

ceapen01 — Fri, 26 Aug 2022 04:54:56 GMT

Am not sure how firewall identifying the traffic. Anyways I have raised a TAC request.

Re: Google captcha error

BPry — Fri, 26 Aug 2022 21:54:31 GMT

@ceapen01,

I'm not sure exactly what you're expecting the firewall to do here? Unusual traffic detection like this can be something as simple as Google seeing a sudden raise in requests from a new/existing IP address. If you look at your traffic logs have you actually started sending more traffic to Google recently? I'd try to identify things with what you have available to you, which is largely just trying to see if the amount of traffic you've sent has actually changed.

You can also attempt to see if the issue is limited to a single public IP if you have more than one.