topic Re: still send failed PA-...hr-interval in system log after disabled telemetry in General Topics

still send failed PA-...hr-interval in system log after disabled telemetry

MavioLee — Fri, 09 Sep 2022 10:29:36 GMT

still send failed PA-...hr-interval after disabled telemetry, it look like a bug

how to delete and clear these telemetry files ?

yesterday I clear app usage uuid and clear traffic log

but after one day today it had already reached 70% log alarm.

Re: still send failed PA-...hr-interval in system log after disabled telemetry

reaper — Mon, 12 Sep 2022 08:12:46 GMT

could you provide some more details about what you are seeing ?

imho alarm at 70% log is not a good setting as depending on your device and traffic load you may reach 70% pretty quickly and since there is no log 'cleanup' until about 85% you will get stuck with an alarm for ever

Re: still send failed PA-...hr-interval in system log after disabled telemetry

MavioLee — Tue, 13 Sep 2022 04:29:40 GMT

still send failed PA-...hr-interval after disabled telemetry

this is the main toplic

how to delete telemetry files ?

https://docs.paloaltonetworks.com/pan-os/10-0/pan-os-admin/certificate-management/obtain-certificates/device-certificate/device-certificate-firewall

can not generate otp

can not find CDL in customize in service route configuration

Device Telemetry Statistics:
device-health-performance:
last-attempt: Wed Sep 7 14:12:07 HKT 2022
last-success: N/A
num-of-failed-attempts: 184
reason: CDL Receiver Key Empty
status: failed
product-usage:
last-attempt: Wed Sep 7 14:12:07 HKT 2022
last-success: N/A
num-of-failed-attempts: 184
reason: CDL Receiver Key Empty
status: failed
threat-prevention:
last-attempt: Wed Sep 7 14:12:07 HKT 2022
last-success: N/A
num-of-failed-attempts: 184
reason: CDL Receiver Key Empty
status: failed

Re: still send failed PA-...hr-interval in system log after disabled telemetry

PavelK — Tue, 07 Feb 2023 01:39:07 GMT

Hello @MavioLee

you might be hitting below bug addressed in PAN-OS 10.1.9:

PAN-207390
Fixed an issue where, even after disabling Telemetry, Telemetry system logs were still generated.

Kind Regards

Pavel