topic Re: No "Create a Support Case Now' button visible? in General Topics

No "Create a Support Case Now' button visible?

MSimms — Fri, 16 Sep 2022 17:49:12 GMT

I'm I missing something here, I've been clicking around looking to create a support case, and no where in the web portal can I find a 'create support case now' button, I've tried firefox and chrome, and same results are between the two.

I also read the KB article "How to Open a Support Case and Verify Entitlement".

I took a screenshot of the support portal, does this appear to be a permissions thing and the 'create support case' button is hiding on me?

Many Thanks,

Re: No "Create a Support Case Now' button visible?

Adrian_Jensen — Fri, 16 Sep 2022 23:00:15 GMT

@MSimms

Yes, it is quite confusing... Click the blue "Get Help" that looks like a menu category. That is actually the create new ticket button.... Why they couldn't just name it "Create Ticket" we will never know.

Re: No "Create a Support Case Now' button visible?

MSimms — Fri, 16 Sep 2022 23:10:25 GMT

Thank you so much my good sir! Silly me for thinking a 'create case' option would be strategically placed under the 'support cases' section of the helpdesk portal. If the 'Open' and 'Closed' cases options under 'support cases' ever move out, I'll know to look for a it under a new 'current help', or 'closed help' section of the support portal. /s.

Thanks again.