topic LIVEcommunity account lost (or stolen?) in General Topics

LIVEcommunity account lost (or stolen?)

grenzi — Mon, 01 Feb 2021 17:02:01 GMT

Hi everybody! Today I logged into my LIVEcommunity account as usual, but my profile has gone. It seems that I got a brand new account, while the original one is not accessible. This is my original profile: https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/61214

Now my profile appears to be this: https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/170160

I don't know what happened. Any suggestion?

Re: LIVEcommunity account lost (or stolen?)

jdelio — Mon, 01 Feb 2021 18:07:20 GMT

@grenzi ,

I am sorry that this happened to your account.

I am not exactly sure how or why this has happened, but I am getting with our people to help determine what has happened, and what we can do to help out here.

We will respond as soon as we have more information on this.

Re: LIVEcommunity account lost (or stolen?)

jdelio — Tue, 02 Feb 2021 15:22:03 GMT

@grenzi @grenzi

I am so sorry that this happened. This was caused by a SSO glitch and has been fixed.

Please check on this now and let me know if it isn't resolved.

thanks!

Joe

Re: LIVEcommunity account lost (or stolen?)

grenzi — Tue, 02 Feb 2021 15:30:07 GMT

@jdelio thank you so much! Now it's me again! 🙂