topic Critical System Log Msg in General Topics

Critical System Log Msg

Pras — Tue, 03 May 2022 01:08:55 GMT

Hi All,

Have you guys seen the below critical msg in the system log?

Backtrace execution for the restarted process stopped due to an error accessing memory. Possible memory corruption?

P.S: this is the passive firewall when the active FW went down.

Many Thanks,

Re: Critical System Log Msg

Pras — Tue, 03 May 2022 01:09:41 GMT

@BPry

@mivaldi

Re: Critical System Log Msg

mivaldi — Tue, 03 May 2022 22:18:13 GMT

I've seen this in the past caused by issue PAN-99976, but it could be something entirely different. Please open a case with Support. You will likely need to submit the crash info file.

Re: Critical System Log Msg

Pras — Tue, 03 May 2022 23:34:28 GMT

@mivaldi Thanks a lot for your response.
The FWs in HA went down due to High DP and the communication failed (suspended state)
So looks like the FW froze and popped these msgs. It's all working well at the moment.
Cheers