topic Enable Device Telemetry with error message : Send File to CDL Receiver Failed in General Topics

Enable Device Telemetry with error message : Send File to CDL Receiver Failed

Fariq_Zaidi — Wed, 27 Jul 2022 08:39:00 GMT

Hello,

I have PA VM100 with PAN OS 10.2.2. Enabling Telemetry and setting up the Telemetry Region as Americas. The status for Device, Product and Threat is always "Failed" with message "Send file to CDL Receiver Failed"

Any advise, suggestion or how to troubleshoot this much appreciated

Thanks

Re: Enable Device Telemetry with error message : Send File to CDL Receiver Failed

RogerEpperly — Thu, 05 Jan 2023 16:12:09 GMT

I am running 10 PA-220's, 2 of which will not connect to AIOps. When I go to the telemetry status, I get reason: "Send File to CDL Receiver Failed". I have reimported the device certificate on both and rebooted them multiple times with no luck.

Re: Enable Device Telemetry with error message : Send File to CDL Receiver Failed

TomYoung — Wed, 01 Mar 2023 17:32:35 GMT

Hi @RogerEpperly ,

I was able to fix this error by going to Device > Licenses > Retrieve license keys from license server. A few minutes after the CDL license was retrieved, the status of the 3 boxes under Telemetry changed to Success.

Thanks,

Tom

Re: Enable Device Telemetry with error message : Send File to CDL Receiver Failed

Fariq_Zaidi — Thu, 01 Jun 2023 08:10:07 GMT

Hi Tom,

for your issue, are you subscribe/purchase the CDL license , or using the free CDL?

thank you

Re: Enable Device Telemetry with error message : Send File to CDL Receiver Failed

Fariq_Zaidi — Thu, 01 Jun 2023 08:32:32 GMT

if using service route

add these destinations to the service route

1. api.paloaltonetworks.com

2. apitrusted.paloaltonetworks.com

3. lic.lc.prod.us.cs.paloaltonetworks.com

4. br-prd1.us.cdl.paloaltonetworks.com

5. 34.90.244.133

6. 35.184.125.116

7. storage.googleapis.com

1. Onboard Devices to AIOps for NGFW

https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/onboard-devices

2. Activate AIOps for NGFW (Free)

https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/activate

Re: Enable Device Telemetry with error message : Send File to CDL Receiver Failed

TomYoung — Thu, 01 Jun 2023 13:50:00 GMT

Hi @Fariq_Zaidi ,

Mine was the paid CDL.

Thanks,

Tom