topic Re: getting PA-200 updated with latest updates in General Topics

getting PA-200 updated with latest updates

Nils — Mon, 19 Sep 2022 23:38:19 GMT

We have purchased Threat Prevention subscription for our older PA-200. I asked for both Premium Support and Threat Prevention but we were sold only Threat Prevention because supposedly PA-200 is no longer sold by PAN. But I cant seem to be able to proceed with Threat Prevention license activation because I also need the firmware updated to 9.0 or above (see pic below). Currently its on 6.0.9. Probelm is that I cant even open a case with PAN support because there is no premium subscription available for these devices any more. Technically I dont need to bother support this outdated device, all I need is information where I can download that firmware update so I can make use of the Threat Prevention subscription that we just purchased.

Please tell me how do I get this older PA-200 up to the speed with Threat Prevention updates.

Thanks

Neal

Re: getting PA-200 updated with latest updates

kiwi — Tue, 20 Sep 2022 12:27:48 GMT

Hi @Nils ,

PA-200 devices don't support PAN-OS 9.0.

The latest supported PAN-OS version for a PA-200 is PAN-OS 8.1 which can be downloaded from the customer support portal.

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/hardware-end-of-life-dates

That said, you can't upgrade directly from 6.0 to 8.1.

You'll need to download some archived PAN-OS versions (6.1, 7.0, 7.1, 8.0).

Read this post for guidance on upgrading from 6.x to 8.x:

https://live.paloaltonetworks.com/t5/general-topics/best-practice-to-upgrade-pan-os-6-1-to-8-1/td-p/254020

As for getting hold of all the required PAN-OS versions ... I'm afraid you'll have to reach out to support because those old PAN-OS versions are no longer available on the support portal.

Best,

-Kiwi.

Re: getting PA-200 updated with latest updates

OtakarKlier — Thu, 22 Sep 2022 17:46:11 GMT

Hello,

Ask your sales team for a 'lab' unit. They are usually really inexpensive.

Regards,