https://live.paloaltonetworks.com/t5/general-topics/palo-alto-pa-220-update-problem/m-p/516657#M107291 <P>Thank you for your message.<BR /><BR />Think of the mgmt interface as a single computer on your network. It must have the correct IP/mask/DG and DNS to connect to internet.<BR />One of these does not see to be correct, or there are security policies/ACLs preventing dns traffic from flowing.&nbsp; This is what the "generic communication error" means.<BR /><BR />What other questions may I answer for you?</P> Mon, 03 Oct 2022 17:24:07 GMT S.Cantwell 2022-10-03T17:24:07Z https://live.paloaltonetworks.com/t5/general-topics/palo-alto-pa-220-update-problem/m-p/516616#M107287 <P>hello i can't update and make Remote VPN&nbsp;</P> <P>&nbsp;</P> <P><BR />admin@fw1(active)&gt; request system software check</P> <P>Server error : Failed to check upgrade info due to generic communication error. Please check network connectivity and try again.</P> Mon, 03 Oct 2022 11:36:16 GMT https://live.paloaltonetworks.com/t5/general-topics/palo-alto-pa-220-update-problem/m-p/516616#M107287 archives-ajara 2022-10-03T11:36:16Z https://live.paloaltonetworks.com/t5/general-topics/palo-alto-pa-220-update-problem/m-p/516657#M107291 <P>Thank you for your message.<BR /><BR />Think of the mgmt interface as a single computer on your network. It must have the correct IP/mask/DG and DNS to connect to internet.<BR />One of these does not see to be correct, or there are security policies/ACLs preventing dns traffic from flowing.&nbsp; This is what the "generic communication error" means.<BR /><BR />What other questions may I answer for you?</P> Mon, 03 Oct 2022 17:24:07 GMT https://live.paloaltonetworks.com/t5/general-topics/palo-alto-pa-220-update-problem/m-p/516657#M107291 S.Cantwell 2022-10-03T17:24:07Z