topic Where can I find my Customer ID or Sales Order Number to register an account? in General Topics

Where can I find my Customer ID or Sales Order Number to register an account?

BJackson — Fri, 14 Oct 2022 13:00:36 GMT

I am trying to setup an account to create a case. I have my serial number, but not the customer ID or sales order. Since one of these are required in the registration process, I am not able to open a case. I do have access to my paloalto unit online in case I can find anything there or register with information associated with what I can pull from that unit. If someone could send a reply to this message of how to reach the customer support section, I need to get some things sorted ASAP please.

Re: Where can I find my Customer ID or Sales Order Number to register an account?

kiwi — Mon, 17 Oct 2022 14:05:43 GMT

Hi @BJackson ,

Please check with the Super User of your account.

Worst case, I would recommend reaching out to your local sales team/accounting team for the required information.

Kind regards,

-Kiwi.

Re: Where can I find my Customer ID or Sales Order Number to register an account?

m_sufian — Tue, 01 Nov 2022 00:04:12 GMT

Hi Jackson,

Did you get the solution?

Re: Where can I find my Customer ID or Sales Order Number to register an account?

BJackson — Tue, 01 Nov 2022 00:42:57 GMT

Yes, thank you.

Re: Where can I find my Customer ID or Sales Order Number to register an account?

m_sufian — Tue, 01 Nov 2022 00:46:01 GMT

@Jackson I have been experiencing the same issue not sure how to fix?