topic Re: Reason for out of sync message in Panorama? in General Topics

Reason for out of sync message in Panorama?

Mr_Kaplan — Fri, 15 May 2020 20:20:13 GMT

I didn't see anything for this in the Pano admin guide or in other discussions here, but how can I see the reason for an "Out of sync" message in the device summary list in Panorama?

Re: Reason for out of sync message in Panorama?

SutareMayur — Sun, 17 May 2020 08:53:30 GMT

@Mr_Kaplan,

Whenever there are any changes committed under Panorama but yet to be commit it on managed gateways then that particular managed devices shows "out of sync" under device summary. Now it depends where changes are made, if changes are made under Device group and committed those changes on Panorama, then only device group policy will show out of sync, and if changes are done under template then template will show as out of sync. And if changes are done on both (device group and Template), then both will show out of sync.

Unless and until you commit all those changes on managed gateway using Push to devices option under Panorama, it will not show in sync. If you're not sure what changes are made on Panorama in that particular DG, Template or both, you can preview those changes.

Please follow below steps to preview changes,

On Panorama,

1. Goto commit option and select Push to devices option

2. You'll see desired DG/Template which is out of sync

3. Goto Edit Selections and select Preview Changes for the out of sync device

4. Choose the number of context lines to display configuration differences between Panorama and Managed device.

NOTE - You may need to allow pop-ups to display preview changes.

Hope it helps!

Mayur

Re: Reason for out of sync message in Panorama?

Shikha652 — Thu, 15 Oct 2020 17:00:35 GMT

Is there a way in which we can get an automated email from Panorama that the FW templates are out of Sync?

Re: Reason for out of sync message in Panorama?

MatthewKruc1177 — Tue, 21 Dec 2021 02:28:23 GMT

So we are having out of sync on 1 firewall and not the other these are vm-series in AWS and managed by Panorama. version 1043 is the in sync fw, version 1034 is the out of sync firewall. We tried to force to the out of sync fw but just keeps failing.

Re: Reason for out of sync message in Panorama?

PavelK — Tue, 21 Dec 2021 03:00:13 GMT

Hello @MatthewKruc1177

could you please check reason why configuration pushing is failing from Panorama to this Firewall? You can re-call details of last failure from:

Panorama > Managed Devices > Summary > [Search firewall that is out of sync] and navigate to Shared Policy Last Commit State / Template Last Commit State, then copy details from: Last Push State Details window.

There are many reasons why managed Firewall gets out of sync, but getting details of failure would be starting point. Also make sure that Panorama is running higher or the same PAN-OS version than managed Firewall.

Kind Regards

Pavel

Re: Reason for out of sync message in Panorama?

MatthewKruc1177 — Tue, 21 Dec 2021 03:15:54 GMT

Because of the Log4j we only upgraded the Panorama to 10.1.3-h1 and fws are 10.0.6.

Re: Reason for out of sync message in Panorama?

PavelK — Tue, 21 Dec 2021 03:30:33 GMT

Hello @Shikha652

I am not aware of any built-in Panorama feature to get alert for out of sync Firewalls, however you could get around it by setting up email alert against system logs. The reason why out of sync happens is because changes that are committed to Panorama's Device Group/Template are not pushed to managed Firewalls. If the push fails, there is an system log generated. For example below filter:

Kind Regards

Pavel

Re: Reason for out of sync message in Panorama?

Wilian1984 — Mon, 24 Oct 2022 19:59:01 GMT

Hello guys,

have a similar problem.
When I make the commit, two firewalls (HA) of a device group fail, and I could verify that the Shared Policy is out of Sync (version 1024), and Template Policy Sync ok (version 1054).
I've seen the settings, but I don't know what to do for them to get Sync ok.

Can you help me?

Re: Reason for out of sync message in Panorama?

PavelK — Tue, 25 Oct 2022 01:27:37 GMT

Hello @Wilian1984

I would suggest to navigate to: Panorama > Managed Devices > Summary > then click on "commit failed" to get detailed information what prevented successful push in Device Group. Based on details of the error, I would move troubleshooting further.

Kind Regards

Pavel

Re: Reason for out of sync message in Panorama?

Wilian1984 — Wed, 26 Oct 2022 18:49:35 GMT

Hello PavelK, and Thankyou!

I found :

Error: application 'ntp-base' not found
(Module: device
Commit failed

There is only the object of this base ntp.

Re: Reason for out of sync message in Panorama?

MPappachan — Wed, 16 Nov 2022 14:29:32 GMT

Hello,

I have the same issues; the solution was updating the dynamics updates with latest one.

Re: Reason for out of sync message in Panorama?

SutareMayur — Wed, 30 Nov 2022 12:14:20 GMT

@MPappachan

"out of sync" status under Panorama is specific to config changes done under device group and/or template on Panorama but not committed the changes to the respective devices.