topic System error "Retrieving Content "IOT" info failed"-Panorama in General Topics

System error "Retrieving Content "IOT" info failed"-Panorama

RoneyRajan123 — Tue, 01 Nov 2022 09:59:52 GMT

Hi Team

Anyway, one having any idea about the below error

'Retrieving Content 'IOT' info failed'

Error getting on Panorama however, the customer not having any IOT license.

Please find the attached snap shot of the error.

Regards

Roney Rajan

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Re: System error "Retrieving Content "IOT" info failed"-Panorama

JayGolf — Wed, 02 Nov 2022 07:54:52 GMT

Hi @RoneyRajan123 ,

I would follow the IoT Security Solution Setup

and verify that no steps have been made on the firewall to enable IoT.

Re: System error "Retrieving Content "IOT" info failed"-Panorama

RoneyRajan123 — Wed, 02 Nov 2022 08:44:07 GMT

Hi @JayGolf

Thank you so much for your response.

I also have some more finding regarding on this case.

In this case customer having HA panorama set up, however this system alert is getting on the passive panorama only.

When i check the a Dynamic updates on both the Active and passive panorama , i have seen that the "Device dictionary" updates is not matching on the both the panorama.

is there any option to disable "Device dictionary" updates on panorama since customer is not using any IOT license.

Regards

Roney Rajan