topic Re: Machine Learning engine for PE stopped, please update your content in General Topics

Machine Learning engine for PE stopped, please update your content

kenanuenal — Mon, 07 Nov 2022 21:51:33 GMT

Hello,

we have been registering this message on our Palo Alto Firewall in the system log since 9:20 p.m. Central European Time.

Does anybody else have this?

Thank you.

Best regards.

Re: Machine Learning engine for PE stopped, please update your content

Bishopg1 — Mon, 07 Nov 2022 22:02:16 GMT

Yes got the same issue, wondering if issue with Palo Alto

Re: Machine Learning engine for PE stopped, please update your content

kenanuenal — Mon, 07 Nov 2022 22:09:12 GMT

So far, 4 people from the community have noted that they also register the reports.

Looks like Palo Alto has a problem, but unfortunately I can't open a ticket with Palo Alto myself.
Our license forces us to open a ticket through our partner, and the partner is of course unavailable at this time.

Can someone who also registers the reports open a ticket with Palo?

Thank you.

Re: Machine Learning engine for PE stopped, please update your content

FelixMartinez — Mon, 07 Nov 2022 22:09:43 GMT

We have had 2 cases come in with this same issue as well.

Re: Machine Learning engine for PE stopped, please update your content

Michael.Martin — Mon, 07 Nov 2022 22:10:58 GMT

Having the same issue on a PA-220 today.

Re: Machine Learning engine for PE stopped, please update your content

kenanuenal — Mon, 07 Nov 2022 22:12:29 GMT

Is the problem present or is it a past problem?

If it's a past problem, what was the solution if I may ask?

Re: Machine Learning engine for PE stopped, please update your content

Metgatz — Mon, 07 Nov 2022 22:16:38 GMT

Hello @kenanuenal

Good afternoon, did you try to update your Dynamic Content Updates ?

Best regards

Re: Machine Learning engine for PE stopped, please update your content

FelixMartinez — Mon, 07 Nov 2022 22:19:45 GMT

Updating dynamic updates did not resolve the issue in my case

Re: Machine Learning engine for PE stopped, please update your content

kenanuenal — Mon, 07 Nov 2022 22:24:04 GMT

Hello,

yes, and everything is up-to-date there too.

Re: Machine Learning engine for PE stopped, please update your content

Michael.Martin — Mon, 07 Nov 2022 22:24:37 GMT

Started at 1:20 PM Mountain Time for me. Updated dynamic updates did not work for me either.

Re: Machine Learning engine for PE stopped, please update your content

OtakarKlier — Mon, 07 Nov 2022 22:51:11 GMT

Hello All,

I got this email from their monitoring service earlier today. I think its because of this.

WildFire US Prod Cloud Service Scheduled Maintenance

Upcoming scheduled maintenance notice

We will be undergoing scheduled maintenance during this time.

Start time

Nov 7, 21:40 UTC

Estimated duration

5 hours

Components affected

WildFire - WildFire Global Cloud

Regards,

Re: Machine Learning engine for PE stopped, please update your content

hien.vo — Mon, 07 Nov 2022 22:51:13 GMT

I have the same issue with PA-3220 pair

Re: Machine Learning engine for PE stopped, please update your content

OtakarKlier — Mon, 07 Nov 2022 22:58:14 GMT

Hello All,

You can sign up for service alerts and maintenance at the following link.

https://status.paloaltonetworks.com/

Regards,

Re: Machine Learning engine for PE stopped, please update your content

hien.vo — Mon, 07 Nov 2022 23:01:14 GMT

Hello,

I'm not using US region for WildFire and have the same issue.

Re: Machine Learning engine for PE stopped, please update your content

Fuerdauer — Tue, 08 Nov 2022 08:24:08 GMT

Hello,

I'm using EU region for WildFire and had the same issue.

( From 7. Oct 20:22 UTC - 7. Oct 23:05 UTC )

Anybody knows the reason ?

Re: Machine Learning engine for PE stopped, please update your content

Administrator.Klina — Tue, 08 Nov 2022 09:16:30 GMT

Same issue here on 5220 cluster.

is there any solution know ?

Re: Machine Learning engine for PE stopped, please update your content

kenanuenal — Tue, 08 Nov 2022 15:42:15 GMT

The problem more or less solved itself from 0.05 a.m. Central European Time the message no longer appeared.
So I think it was maintenance related.

Re: Machine Learning engine for PE stopped, please update your content

Tony-Sampugna — Wed, 09 Nov 2022 13:10:32 GMT

I believe it is confirmed that there was some maintenance related to this alert.

"WildFire US Prod Cloud Service Scheduled Maintenance"

I've since subscribed to updates from https://status.paloaltonetworks.com/ to know about future maintenance windows.

Re: Machine Learning engine for PE stopped, please update your content

garnerfor — Mon, 21 Nov 2022 09:27:10 GMT

Updating dynamic updates did not resolve the issue in my case forpc.onl minecraft pocket edition pc